Senior Global Infrastructure Delivery Lead

Ingredion Incorporated; Westchester (IL); On-site; USD 149,000 - 199,000; Full time

Job summary

Ingredion Incorporated is seeking a Senior Manager, Global Infrastructure Service Delivery in Westchester, IL to lead core infrastructure services, including network, compute, storage, backups, and modern workplace solutions. You will manage MSPs, drive continuous improvement, and ensure BAU excellence across global environments.

The role requires 8–10 years in global IT infrastructure with leadership experience, ITIL expertise, and strong vendor management and stakeholder skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8–10 years of experience in global IT infrastructure operations, including 5+ years in a leadership or service delivery management role.
• Proven experience managing global managed service providers (MSPs) or outsourcing partners across multiple technology domains.
• Deep technical knowledge of network and telecom infrastructure, compute (on-premises and edge environments), storage, backup, and recovery technologies, and cloud and hybrid infrastructure models.
• Strong understanding of ITIL-based service management principles.
• Experience managing SLAs, vendor scorecards, and service improvement plans.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with the ability to interpret complex service data and drive actionable insights.

Responsibilities

• Lead the delivery of core infrastructure services across Network, Compute, Storage, Backup, DR, DBA Management, Modern Workplace, and Monitoring, Event Management, and AIOps.
• Oversee day-to-day managed services operations, ensuring SLAs and KPIs are met or exceeded.
• Serve as the primary contact for infrastructure MSPs, coordinating escalations, service reviews, and continuous improvement initiatives.
• Ensure BAU operations, including break-fix, patching, and maintenance activities, are executed effectively with minimal business impact.
• Own day-to-day vendor relationship management for global infrastructure service providers, ensuring accountability for performance and cost.
• Conduct regular service performance reviews, identify improvement opportunities, and enforce contract/SLA compliance.
• Partner with Procurement and Finance to support contract renewals, service transitions, and vendor governance.
• Drive automation, standardization, and optimization across managed service engagements.

Skills

Leadership

Communication

Vendor management

Service delivery

Stakeholder management

Analytical skills

Education

Bachelor’s degree in IT/CS or related field

Tools

Microsoft Azure

Google Cloud Platform

Microsoft 365

Job description

Ingredion Incorporated is seeking a Senior Manager, Global Infrastructure Service Delivery in Westchester, IL to lead core infrastructure services, including network, compute, storage, backups, and modern workplace solutions. You will manage MSPs, drive continuous improvement, and ensure BAU excellence across global environments.

The role requires 8–10 years in global IT infrastructure with leadership experience, ITIL expertise, and strong vendor management and stakeholder skills.