North America IT Service Management Lead | Hybrid

Ingredion Incorporated; Westchester (IL); Hybrid; USD 124,000 - 165,000; Full time

Benefits offered by this job

Total Rewards Package

Comprehensive Benefits & Wellness

Flexible Work Arrangements

Career Growth & Tuition Reimbursement

Employee Recognition Program

Employee Discount Program

Job summary

Ingredion Incorporated is seeking a hands-on Manager, North America IT Service Management to ensure reliable IT services across the region. You will lead ITIL‑based processes, partner with global teams and regional Field Services, and drive continuous improvement with a data‑driven approach.

The role requires 3–5 years of ITSM experience, strong ServiceNow skills, and ITIL certification. This hybrid role reports to the Sr.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 3–5 years of IT Service Management experience in a global/regional ITIL‑aligned environment.
• Proven end‑to‑end ITSM processes and service delivery experience.
• Strong proficiency with ServiceNow or other ITSM platforms.
• ITIL v3/v4 Foundation cert required; higher certs preferred.

Responsibilities

• Lead regional implementation and execution of ITIL-based ITSM framework.
• Monitor KPIs, SLAs, and service performance metrics.
• Drive continuous improvement through trend analysis and corrective actions.
• Oversee North America Field Services operations for end‑user experience.
• Collaborate with Procurement/Finance on regional IT invoice and orders.
• Coordinate with OCM and Communications to drive adoption of IT initiatives.
• Promote self‑service capabilities, automation, and knowledge sharing.

Skills

Stakeholder engagement

Cross-functional collaboration

Analytical mindset

Data-driven decision making

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Job description

Ingredion Incorporated is seeking a hands-on Manager, North America IT Service Management to ensure reliable IT services across the region. You will lead ITIL‑based processes, partner with global teams and regional Field Services, and drive continuous improvement with a data‑driven approach.

The role requires 3–5 years of ITSM experience, strong ServiceNow skills, and ITIL certification. This hybrid role reports to the Sr.