Sr. Manager, Global Infrastructure Service Delivery

Ingredion Incorporated; Westchester (IL); On-site; USD 149,000 - 199,000; Full time

Job summary

Ingredion Incorporated is seeking a Senior Manager, Global Infrastructure Service Delivery in Westchester, IL to lead core infrastructure services, including network, compute, storage, backups, and modern workplace solutions. You will manage MSPs, drive continuous improvement, and ensure BAU excellence across global environments.

The role requires 8–10 years in global IT infrastructure with leadership experience, ITIL expertise, and strong vendor management and stakeholder skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8–10 years of experience in global IT infrastructure operations, including 5+ years in a leadership or service delivery management role.
• Proven experience managing global managed service providers (MSPs) or outsourcing partners across multiple technology domains.
• Deep technical knowledge of network and telecom infrastructure, compute (on-premises and edge environments), storage, backup, and recovery technologies, and cloud and hybrid infrastructure models.
• Strong understanding of ITIL-based service management principles.
• Experience managing SLAs, vendor scorecards, and service improvement plans.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with the ability to interpret complex service data and drive actionable insights.

Responsibilities

• Lead the delivery of core infrastructure services across Network, Compute, Storage, Backup, DR, DBA Management, Modern Workplace, and Monitoring, Event Management, and AIOps.
• Oversee day-to-day managed services operations, ensuring SLAs and KPIs are met or exceeded.
• Serve as the primary contact for infrastructure MSPs, coordinating escalations, service reviews, and continuous improvement initiatives.
• Ensure BAU operations, including break-fix, patching, and maintenance activities, are executed effectively with minimal business impact.
• Own day-to-day vendor relationship management for global infrastructure service providers, ensuring accountability for performance and cost.
• Conduct regular service performance reviews, identify improvement opportunities, and enforce contract/SLA compliance.
• Partner with Procurement and Finance to support contract renewals, service transitions, and vendor governance.
• Drive automation, standardization, and optimization across managed service engagements.

Skills

Leadership

Communication

Vendor management

Service delivery

Stakeholder management

Analytical skills

Education

Bachelor’s degree in IT/CS or related field

Tools

Microsoft Azure

Google Cloud Platform

Microsoft 365

Job description

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there’s a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Westchester, Illinois

Workplace Type:

The Senior Manager, Global Infrastructure Service Delivery is responsible for overseeing the performance, reliability, and continuous improvement of Ingredion’s global infrastructure operations. This role manages day-to-day service delivery across multiple technology domains — including network, compute, storage, backup, and modern workplace services through close collaboration with global managed service providers and internal teams.

As a key leader within the Global Digital Infrastructure & Operations organization, you will ensure that infrastructure services meet business needs and performance expectations while maintaining compliance, cost efficiency, and operational excellence. The role requires strong technical knowledge, vendor management expertise, and a results-oriented mindset to drive service reliability and user satisfaction. This role reports to the Director, Global Digital Infrastructure & Operations.

What you will do:

Service Delivery Leadership

Lead the delivery of core infrastructure services, including: Network and Telecom, Compute (Data Center and Edge), Storage, Backup & Restore, Disaster Recovery, DBA Management, Modern Workplace, and Monitoring, Event Management, and AIOps.

Oversee day-to-day managed services operations, ensuring service providers meet or exceed defined SLAs and KPIs.

Serve as the primary point of contact for infrastructure managed service partners, coordinating escalations, service reviews, and continuous improvement initiatives.

Ensure Business-As-Usual (BAU) operations, including break-fix, patching, and maintenance activities, are executed effectively and with minimal business impact.

Vendor and Partner Management

Own the day-to-day vendor relationship management for global infrastructure service providers, ensuring accountability for performance, cost, and service quality.

Conduct regular service performance reviews, identify improvement opportunities, and enforce contract and SLA compliance.

Partner with Procurement and Finance to support contract renewals, service transitions, and vendor governance.

Drive a culture of partnership, transparency, and operational excellence across all managed service engagements.

Operational Excellence

Manage the Infrastructure and End User Computing (EUC) Service Catalog, ensuring offerings are current, relevant, and aligned with business needs.

Oversee capacity management across compute, storage, and network platforms to ensure scalability and cost optimization.

Ensure timely execution of OS and hardware upgrades across global environments.

Govern backup, recovery, and disaster recovery (DR) processes, ensuring readiness and compliance with recovery objectives.

Partner with Infrastructure Managed Services Providers to drive the adoption of AI Ops and monitoring tools to enhance proactive event management and reduce downtime.

Monitor system capacity and work with managed services providers to proactively define and implement solutions to address potential capacity issues.

Governance, Compliance & Security

Maintain strong governance over OS and database privileged user access, ensuring proper controls, periodic reviews, and compliance with corporate standards.

Collaborate with Global Information Security and Internal Audit teams to ensure infrastructure services adhere to security and regulatory requirements.

Support internal and external audit activities related to infrastructure service delivery.

Continuous Improvement

Develop and manage metrics, dashboards, and reports that track service performance and identify areas for optimization.

Champion continuous improvement initiatives across infrastructure domains and managed service operations.

Actively participate as a standing member of the Architecture Review Committee to ensure seamless transition of new technologies into operational support.

Promote automation, standardization, and simplification of infrastructure management processes.

What you will bring:

Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).

8–10 years of experience in global IT infrastructure operations, including 5+ years in a leadership or service delivery management role.

Proven experience managing global managed service providers (MSPs) or outsourcing partners across multiple technology domains.

Deep technical knowledge of network and telecom infrastructure, compute (on-premises and edge environments), storage, backup, and recovery technologies, and cloud and hybrid infrastructure models.

Strong understanding of ITIL-based service management principles.

Experience managing SLAs, vendor scorecards, and service improvement plans.

Excellent communication, negotiation, and stakeholder management skills.

Strong analytical skills with the ability to interpret complex service data and drive actionable insights.

Who you are:

ITIL v3 or v4 Foundations Certification

Experience with Microsoft Azure, GCP, or hybrid cloud architectures.

Familiarity with modern workplace technologies (Microsoft 365, Intune, SCCM).

Demonstrated success leading cross-functional teams and external partners in a global enterprise.

Experience in manufacturing or industrial environments preferred.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel undefined

#LI-BS1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant’s accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available:

Yes, Within Country

Pay Range:

$149,400.00-$199,200.00 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.