Senior Global Event Experience Lead (B2B Tech)

Freshworks; California (MO); On-site; USD 160,000 - 195,000; Full time

Job summary

Freshworks, a leading IT service management and customer experience software company, is seeking a Senior Event Manager to join the Brand Marketing Event Experience team. Ideally based in San Mateo, Bellevue, or Boston, you will drive elevated, cohesive events across Freshworks’ global portfolio.

You will own planning, production, and post-event evaluation, collaborating with cross-functional teams to deliver on strategy, with a focus on scalable, results-driven experiences that reinforce our

Qualifications

• 8+ years of experience managing complex corporate events.
• Bachelor's degree or equivalent in related field.
• Experience end-to-end ownership of events across multiple workstreams.

Responsibilities

• Support a portfolio of high-priority events from planning through execution.
• Drive day-to-day event planning and execution across agenda, experience, logistics, production, and delivery, coordinating closely with cross-functional stakeholders.
• Bring event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution.
• Manage production agencies and vendors ensuring high-quality delivery, cost efficiency, strong relationships, and adherence to Freshworks standards.
• Own event budgets from initial estimates through final reconciliation, including contracts, purchase orders, and procurement processes.
• Partner with Creative Services to execute the event look and feel across stage, environmental, signage, digital, and other attendee touchpoints.
• Contribute to the evolution of event playbooks, production standards, workbacks, and best practices, identifying opportunities to improve efficiency, consistency, and scalability.
• Post event evaluations, capture learnings, and recommend improvements that strengthen future experiences.

Skills

Event management

Project management

Vendor management

Budget management

Communication

Education

Bachelor’s degree in Event Management

Tools

Cvent

Job description

Freshworks, a leading IT service management and customer experience software company, is seeking a Senior Event Manager to join the Brand Marketing Event Experience team. Ideally based in San Mateo, Bellevue, or Boston, you will drive elevated, cohesive events across Freshworks’ global portfolio.

You will own planning, production, and post-event evaluation, collaborating with cross-functional teams to deliver on strategy, with a focus on scalable, results-driven experiences that reinforce our