Senior Global Collections Specialist - High-Impact Role

Goodwin; Philadelphia (Philadelphia County); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation, sick time off, andHOLID

Professional development and career机会

Employee discounts and perks

Employee wellness and assistance

Job summary

Goodwin is seeking a Sr. Collection Specialist to join its Global Operations Team in Philadelphia.

You will develop strong relationships with assigned Partners to provide best-in-class client collection support, assist in credit and collections, and help ensure monies owed are received promptly while maintaining client relationships. You will manage day-to-day collections for partners, review unpaid bills, monitor payment arrangements, and generate client reminder statements.

Qualifications

• 3–5 years’ experience with financial/billing software and Finance/Accounting organizational operations.
• Aderant Expert Billing System experience is preferred.
• Strong writing and communication skills.
• Ability to manage a high volume of tasks with attention to detail and prioritization.

Responsibilities

• Manage day-to-day collections operations for assigned partners.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Interface with varying levels of management, clients and staff.
• Be resourceful in developing alternative solutions and meeting deadlines in a fast-paced environment.
• Interact with billing attorneys and partners to review unpaid bills.
• Direct contact with clients regarding past-due accounts and invoices as requested by the billing attorney.
• Monitor payment arrangements to ensure compliance with terms.
• Collaborate with billing representatives to ensure appropriate collections follow-up.
• Generate and distribute monthly Client Reminder Statements.
• Review unapplied payments and process client refunds.
• Respond to client inquiries regarding past due balances.
• Provide back-up for client audit letters as necessary.
• Conduct credit review analyses on clients as needed.
• Prepare reports on credit and collection status; update management regularly.
• Assume additional responsibilities as needed.

Skills

Organizational skills

Interpersonal skills

Communication

Written communication

Customer service

Attention to detail

Time management

Policy compliance

MS Office proficiency

Tools

Aderant Expert Billing System

MS Office

Excel

Job description

Goodwin is seeking a Sr. Collection Specialist to join its Global Operations Team in Philadelphia.

You will develop strong relationships with assigned Partners to provide best-in-class client collection support, assist in credit and collections, and help ensure monies owed are received promptly while maintaining client relationships. You will manage day-to-day collections for partners, review unpaid bills, monitor payment arrangements, and generate client reminder statements.