Business Control Manager: Regulatory Adherence

Bank of America

Chicago (IL)

On-site

USD 120,000 - 180,000

Full time

10 hours ago

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Job summary

Bank of America is seeking a Business Control Manager within Global Treasury & Merchant Operations to strengthen governance, oversight, and operational controls. The role requires leading complex policy and regulatory work, monitoring controls, and driving remediation efforts across a global footprint.

You will coordinate with FLU, Change Management, and cross-functional partners to operationalize requirements, ensuring robust reporting and timely QA activities.

Qualifications

Minimum of 7 years in Audit, Risk, Compliance, Business Control or Treasury Operations environments; preferred 3 years in Risk and Control supporting policy and regulatory activities.
Strong understanding of risk management principles and regulatory expectations
Proven experience in project management, risk management, or control functions within financial services or operations
Excellent communication skills with ability to engage at executive levels
Strong analytical and problem-solving skills to identify trends and risks and define mitigation strategies
Ability to lead cross-functional teams to implement risk mitigation strategies

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Lead and manage end-to-end policy and regulation oversight, including understanding requirements and scope, determining applicability, impact assessment on business processes, change remediation, ongoing adherence, evidence collection, assessing control design and effectiveness, and performing documentation review
Perform review and challenge of impact assessment responses to ensure accuracy, completeness, timeliness, consistency, and appropriate interpretation and application of requirements
Partner with global stakeholders to support cross-regional initiatives, ensuring consistency. Develop sustainable applicability and impact documentation with clear justifications and clear process alignments
Mentor and provide guidance to less experienced associates, fostering a culture of accountability, continuous improvement, and professional growth
Establish and maintain robust operating routines to ensure timely execution, stakeholder management, collaboration, and escalation. Prepare timely and comprehensive reporting of regulatory adherence activities

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Job Description

The Global Treasury & Merchant Operations (GTMO) Risk and Business Control Team is seeking an experienced, strategic and detail-oriented Business Control Manager to strengthen its risk management governance, accountability, routines, and strategy. The associate for this position would be expected to leverage in-depth subject matter knowledge and a global mindset to lead complex policy and laws, rules and regulations (LRR) oversight and monitoring efforts. The associate will proactively monitor policy and LRR changes, determine applicability and impact, partner with FLU and Change Management teams to operationalize the updated requirements, ensure appropriate reporting mechanisms are in place, and establish robust routines. This role is critical in maintaining high-quality standards and driving consistent execution globally. The ideal candidate will be a strong communicator, proactive problem solver, and experienced in managing complex regulatory interactions.

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Regulatory Applicability & Impact

Lead and manage end-to-end policy and regulation oversight, including understanding requirements and scope, determining applicability, impact assessment on business processes, change remediation, ongoing adherence, evidence collection, assessing control design and effectiveness, and performing documentation review.

Quality Assurance & Challenge

Perform review and challenge of impact assessment responses to ensure accuracy, completeness, timeliness, consistency, and appropriate interpretation and application of requirements.

Global Strategy Support

Partner with global stakeholders to support cross-regional initiatives, ensuring consistency. Develop sustainable applicability and impact documentation with clear justifications and clear process alignments.

Leadership & Development

Mentor and provide guidance to less experienced associates, fostering a culture of accountability, continuous improvement, and professional growth.

Operating Routines

Establish and maintain robust operating routines to ensure timely execution, stakeholder management, collaboration, and escalation. Prepare timely and comprehensive reporting of regulatory adherence activities to Business Control Management and FLU Executives.

Stakeholder Management

Serve as a key liaison between business units, control partners, and other stakeholders by communicating with impact and influence. Support ad-hoc inquiries and research requests. Ensure prompt escalation of 'at risk' activities.

Required Qualifications

Minimum of 7 years’ experience in an Audit, Risk, Compliance, Business Control or Treasury Operations environment; Preferred minimum 3 years in Risk and Control supporting policy and regulatory activities.
Strong understanding of risk management principles and regulatory expectations
Proven experience in project management, risk management, or control functions within financial services or operations
Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels
Strong analytical and problem‑solving skills to identify trends and risks as well as define alternative mitigation strategies
Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans
Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies

Skills