Senior Global Account Leader - Japanese Bilingual

Cartamundi North America; Dallas (TX); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401(k) with company match

Health, dental, and vision insurance

Résumé du poste

Cartamundi North America is seeking an Account Management Senior to lead the account management team, own portfolio performance, and develop strategic plans for key customers. The role requires strong analytics, negotiation, and cross-functional collaboration.

The ideal candidate will be bilingual in English and Japanese, willing to travel up to 60%, and onsite in the Dallas area. Manufacturing expertise and a track record of profitability are preferred.

Qualifications

• Bachelor’s degree required.
• 8–10 years of experience in manufacturing Account Management.
• Strong analytical, communication, and negotiation skills.
• Bilingual English & Japanese; Spanish is a plus.
• Travel up to 60% domestically and internationally.

Responsabilités

• Lead and develop the Account Management team to deliver best-in-class customer experience while achieving profitable growth.
• Own overall customer portfolio performance including revenue, margin, service levels, and long-term account health across all assigned accounts.
• Establish strategic account plans for key customers identifying growth opportunities, risk mitigation and margin improvement initiatives.
• Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making.
• Oversee customer escalation management ensuring timely resolution of complex issues while protecting relationships and Cartamundi profitability.
• Drive alignment between customer expectations and operational capabilities with cross-functional collaboration across operations, finance, supply chain, and production leadership.
• Ensure excellence in RFQ and pricing strategy with accurate and margin-focused quotations.
• Own forecasting accuracy and demand visibility for production planning and financial projections.
• Lead KPI performance management and drive continuous improvement across accounts.
• Deliver executive-level reporting and translate data into actionable strategies for senior leadership.
• Act as the voice of the customer at a strategic level to influence product, service, and operational decisions.
• Standardize and optimize account management processes, tools, and best practices for efficiency and scalability.
• Partner with Sales and Business Development to support new opportunities and contract negotiations.
• Ensure strong cross-functional collaboration and a culture of accountability.
• Drive ownership and continuous improvement within Account Management.

Connaissances

Analytical skills

Communication skills

Negotiation skills

Bilingual English/Japanese

Formation

Bachelor's degree in Business Management or related field

Description du poste

Cartamundi North America is seeking an Account Management Senior to lead the account management team, own portfolio performance, and develop strategic plans for key customers. The role requires strong analytics, negotiation, and cross-functional collaboration.

The ideal candidate will be bilingual in English and Japanese, willing to travel up to 60%, and onsite in the Dallas area. Manufacturing expertise and a track record of profitability are preferred.