Sr Account Manager

Cartamundi North America; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health, dental, and vision insurance

Job summary

Cartamundi North America is seeking an Account Management Senior to lead the account management team, own portfolio performance, and develop strategic plans for key customers. The role requires strong analytics, negotiation, and cross-functional collaboration.

The ideal candidate will be bilingual in English and Japanese, willing to travel up to 60%, and onsite in the Dallas area. Manufacturing expertise and a track record of profitability are preferred.

Qualifications

• Bachelor’s degree required.
• 8–10 years of experience in manufacturing Account Management.
• Strong analytical, communication, and negotiation skills.
• Bilingual English & Japanese; Spanish is a plus.
• Travel up to 60% domestically and internationally.

Responsibilities

• Lead and develop the Account Management team to deliver best-in-class customer experience while achieving profitable growth.
• Own overall customer portfolio performance including revenue, margin, service levels, and long-term account health across all assigned accounts.
• Establish strategic account plans for key customers identifying growth opportunities, risk mitigation and margin improvement initiatives.
• Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making.
• Oversee customer escalation management ensuring timely resolution of complex issues while protecting relationships and Cartamundi profitability.
• Drive alignment between customer expectations and operational capabilities with cross-functional collaboration across operations, finance, supply chain, and production leadership.
• Ensure excellence in RFQ and pricing strategy with accurate and margin-focused quotations.
• Own forecasting accuracy and demand visibility for production planning and financial projections.
• Lead KPI performance management and drive continuous improvement across accounts.
• Deliver executive-level reporting and translate data into actionable strategies for senior leadership.
• Act as the voice of the customer at a strategic level to influence product, service, and operational decisions.
• Standardize and optimize account management processes, tools, and best practices for efficiency and scalability.
• Partner with Sales and Business Development to support new opportunities and contract negotiations.
• Ensure strong cross-functional collaboration and a culture of accountability.
• Drive ownership and continuous improvement within Account Management.

Skills

Analytical skills

Communication skills

Negotiation skills

Bilingual English/Japanese

Education

Bachelor's degree in Business Management or related field

Job description

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

We are seeking an experienced Account Management Senior to consistently deliver the best customer experience for Cartamundi clients.

Must be local to Dallas area to be onsite. Will require travel to Japan, California and Seattle. Must speak & read professional/fluent Japanese.

Key Responsibilities:

• Lead and develop the Account Management team to consistently deliver a best-in-class customer experience while achieving profitable growth aligned with Cartamundi objectives.
• Own overall customer portfolio performance, including revenue, margin, service levels, and long-term account health across all assigned accounts.
• Establish strategic account plans for key customers, identifying growth opportunities, risk mitigation strategies, and margin improvement initiatives.
• Coach and mentor Account Managers on customer engagement, problem-solving, negotiation, and decision-making to strengthen team capability and consistency.
• Oversee customer escalation management, ensuring timely resolution of complex issues while protecting customer relationships and Cartamundi profitability.
• Drive alignment between customer expectations and operational capabilities, partnering cross-functionally with operations, finance, supply chain, and production leadership.
• Ensure excellence in RFQ and pricing strategy, guiding the team on accurate, competitive, and margin-focused quotations.
• Own forecasting accuracy and demand visibility, ensuring reliable inputs into production planning, raw materials and financial projections.
• Lead KPI performance management, analyzing key metrics (service, delivery, margin, efficiency) and driving continuous improvement initiatives across accounts.
• Deliver executive-level reporting and insights, translating data into actionable strategies for senior leadership and key stakeholders.
• Act as the voice of the customer at a strategic level, influencing product, service, and operational decisions to enhance competitive positioning.
• Standardize and optimize account management processes, tools, and best practices to drive efficiency, scalability, and consistency across the team.
• Partner with Sales and Business Development to support new business opportunities, account expansion, and contract negotiations.
• Ensure strong cross-functional collaboration, reinforcing a culture of accountability and teamwork aligned with Cartamundi KPIs and priorities.
• Drive a culture of ownership, accountability, and continuous improvement within the Account Management organization.

Qualifications and Requirements:

• Minimally a bachelor’s degree in Business Management or related field.
• Minimum 8 to 10 years of experience in manufacturing Account Management.
• Strong analytical, communication, and negotiation skills
• Bilingual (English & Japanese) Spanish is a plus
• Potential Travel: 30% to 60% (domestic and international)

Benefits an Account Management Senior can expect from Cartamundi:

• Competitive pay
• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) and FSA (Flexible Savings Account)
• Life insurance
• Short-Term and Long-Term Disability
• Paid time off
• Employee discounts on daycare, gym memberships, travel, and much more

Physical Requirements and Working Conditions:

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation(s). Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

• Work effectively with other team members, through use of verbal and written communication, including typing, through use of fingers on a keyboard.
• May need to perform sedentary work, sitting for long periods of time) on various computer systems
• This Account Management Senior position is located in Dallas, TX.

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify.

Candidates must be 18 years old to work for Cartamundi.