Senior Genesys Production Support Engineer

Infosys; New Jersey; On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Paid holidays

PTO

Job summary

Infosys is seeking an experienced Technology Consultant 2 in New Jersey to support contact center technologies and deliver end-to-end SDLC collaboration across design, development, and operations. The role emphasizes maintaining system stability, guiding technical teams, and driving productive software integration.

Candidates should have strong knowledge of Genesys Engage, IVR, CTI, VoiceXML, and related tooling, with a track record of production incident management and cross-functional

Qualifications

• 8+ years supporting Contact Center technologies.
• Genesys platform administration/support.
• IVR platform support experience.
• CTI platform support and troubleshooting.
• VoiceXML development/support.

Responsibilities

• Contribute to requirements elicitation and document business requirements.
• Facilitate software design discussions and document design decisions.
• Participate in coding and integrate new features into applications.
• Conduct code reviews and maintain code repositories.
• Implement test strategies and coordinate bug fixes to uphold quality.
• Develop user training programs, documentation, and support frameworks.
• Resolve production issues and recommend preventive strategies.
• Maintain detailed records of code, testing techniques, and support activities.

Skills

Contact Center tech

Genesys platform administration

IVR platform support

CTI platform support

VoiceXML development

SIP & Telephony

Workforce/Reporting tools exposure

ITIL Foundation

Production incident management

Education

Bachelor’s degree or equivalent

Tools

Splunk

Dynatrace

AppDynamics

Job description

Infosys is seeking an experienced Technology Consultant 2 in New Jersey to support contact center technologies and deliver end-to-end SDLC collaboration across design, development, and operations. The role emphasizes maintaining system stability, guiding technical teams, and driving productive software integration.

Candidates should have strong knowledge of Genesys Engage, IVR, CTI, VoiceXML, and related tooling, with a track record of production incident management and cross-functional