Senior Genesys Cloud CX Engineer

Apex Systems; Minnesota; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

ESPP (employee stock purchase program)

HSA with HDHP plan

Job summary

Everforth Apex Systems is seeking a Senior Genesys Cloud CX Engineer to design, implement, and optimize enterprise contact center solutions. You will own complex technical challenges, drive platform improvements, and lead automation initiatives to reduce operational risk.

You will collaborate with architects, application teams, telecommunications specialists, and business partners to deliver secure, highly available customer contact solutions while maintaining operational excellence and

Qualifications

• Bachelor's degree in CS/IT or equivalent professional experience.
• 7+ years engineering enterprise contact center or telecom solutions with 5+ years in Genesys Cloud CX.
• Strong proficiency with Genesys Cloud CX, Architect, APIs, REST/JSON, and security best practices.

Responsibilities

• Design, configure, and engineer enterprise contact center solutions using Genesys Cloud CX and Architect.
• Maintain and optimize inbound/outbound call flows, IVR routing, queues, skills, routing, and wrap-up codes.
• Configure telephony systems, trunks, sites, and integrations with recording/workforce management.
• Build and support secure integrations via Genesys Cloud Platform APIs, OAuth, REST, and Data Actions.
• Provide advanced Tier 3 engineering support and root-cause analysis for critical incidents.
• Develop proactive monitoring and alerting to identify issues before they impact operations.
• Apply least-privilege governance to Genesys roles, permissions, OAuth clients, and integrations.

Skills

Genesys Cloud CX

Genesys Architect

ACD routing

Data Actions

Genesys Cloud APIs

OAuth

Genesys CX as Code

Archy

Education

Bachelor's degree in CS/IT

Tools

REST

JSON

OAuth

Genesys Cloud Platform APIs

Job description

Senior Genesys Cloud CX Engineer

Location: Minneapolis, Minnesota (Remote)

Role Overview

This senior technical subject matter expert position focuses on the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. The role requires taking ownership of complex technical challenges, establishing engineering standards, leading platform improvements, and reducing operational risk through automation, monitoring, and disciplined change management. Collaboration with solution architects, application teams, telecommunications specialists, and business partners is essential to deliver secure, resilient, and highly available customer contact solutions.

Key Responsibilities

• Design, configure, and engineer enterprise contact center solutions utilizing Genesys Cloud CX and Genesys Architect.
• Maintain and optimize inbound and outbound call flows, IVR routing logic, queues, skills, routing strategies, and wrap-up codes.
• Configure and maintain telephony systems, including trunks, sites, number plans, and integration with recording and workforce management systems.
• Design, build, and support secure integrations using Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions.
• Provide advanced Tier 3 engineering support, leading troubleshooting and root-cause analysis for high-impact platform incidents.
• Develop proactive monitoring and alerting systems to identify potential platform issues before they impact operations.
• Implement platform governance by applying least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations.

Required Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, or a related technical discipline, or equivalent professional experience.

Experience

Seven or more years of experience engineering enterprise contact center or telecommunications solutions, with at least five years of hands-on experience specifically engineering Genesys Cloud CX solutions.

Technical Skills

Proficiency with Genesys Cloud CX, Genesys Architect, ACD and skills-based routing, Data Actions, Genesys Cloud APIs, OAuth, Genesys CX as Code, and Archy.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex.