Senior General Liability Claims Specialist (Construction)

Payne & Dolan; Waukesha (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Walbec Group is seeking a Claims Specialist 2 to independently manage general liability claims from notice to resolution, including litigated matters. The role requires strong investigation, negotiation, and coordination with internal and external stakeholders.

Under the direction of the Claims Manager, you will assess liability and damages, maintain reserves, and prepare reports for management. This is an in-office position with growth opportunities within the Risk Management team.

Qualifications

• Bachelor's degree preferred; equivalent relevant claim experience will be considered.
• Minimum of three years of liability claim-handling experience preferred.
• Experience handling construction-related general liability claims and litigated matters preferred.
• Experience using risk management information systems, including Origami or STARS, preferred.
• Strong proficiency in Microsoft Office.

Responsibilities

• Independently investigates and manages general liability claims of moderate to high complexity, including litigated matters.
• Conducts timely claim and incident investigations, including obtaining statements, photographs, contracts, official reports, claim forms, invoices, receipts, and other documentation.
• Communicates with claimants and other involved parties to obtain information and explain the claim process.
• Regularly communicates with Safety, project management, field operations, Legal, insurance companies, brokers, and other stakeholders.
• Reviews contracts, indemnification provisions, insurance requirements, tenders, and other claim documents.
• Evaluates liability, damages, coverage issues, and the value of claims, documenting the basis for decisions.
• Develops claim strategies, action plans, diaries, and resolution recommendations.
• Establishes and updates timely reserves in line with reserving philosophy.
• Maintains complete claim files in Origami with notes, reserves, and documents.
• Compiles claim reports for management review addressing liability, coverage, denial, and settlement strategy.
• Negotiates settlements within authority and seeks additional authority when required.
• Cooperates with defense counsel and assists with litigation, mediation, and arbitration.

Skills

General liability

Investigation techniques

Negotiation

Litigation coordination

Communication

Documentation

Independent work

Education

Bachelor's degree in risk management/insurance/business/legal studies

Tools

Origami

STARS

Microsoft Office

Job description

Walbec Group is seeking a Claims Specialist 2 to independently manage general liability claims from notice to resolution, including litigated matters. The role requires strong investigation, negotiation, and coordination with internal and external stakeholders.

Under the direction of the Claims Manager, you will assess liability and damages, maintain reserves, and prepare reports for management. This is an in-office position with growth opportunities within the Risk Management team.