Senior General Liability Claims Analyst

Brobston Group; Seattle (WA); On-site; USD 80,000 - 132,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. The role manages and adjusts a wide range of general liability claims, including customer injuries, property damage, and product liability matters, in a self-insured setting.

You will handle investigations, evaluations, negotiations, and administration, while supporting attorney-represented pre-litigation claims and collaborating with internal and external partners to ensure top-tier

Qualifications

• 7+ years experience as a general liability claims analyst/examiner.
• 5+ years in customer service.
• Knowledge of tort, contract/indemnity and insurance issues; medical/legal terminology.
• Experience with self-insured, self-administered employer preferred.
• Strong computer skills; proficient in Microsoft Office and Outlook.
• Excellent oral and written communication skills.
• Ability to work within Nordstrom’s high ethical standards and in a team.

Responsibilities

• Handle all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.
• Provide support for attorney-represented pre-litigation claims.
• Assist with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.
• Collaborate with internal teams and external stakeholders.
• Maintain high service levels in a self-insured environment.

Skills

General liability claims

Customer service

Legal terminology

Self-insured experience

Microsoft Office / Outlook

Communication skills

Teamwork

Time management

Analytical skills

Tools

Risk management systems

Legal document management

Job description

Job Description

We are seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer-centric approach, and a collaborative mindset to work cross-functionally with internal teams and external stakeholders.

A day in the life…

The ideal Sr. GL Claims Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment.

Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration.

Provides support for attorney-represented pre-litigation claims.

Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

You own this if you have…

• Minimum of 7+ years of experience as a general liability claims analyst/examiner
• Minimum of 5+ years of experience working in customer service
• Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
• Prior experience with self-insured, self-administered employer preferred
• Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
• Excellent oral and written communication skills
• Understanding of retail and the service environment of Nordstrom
• Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
• Ability to work effectively in a team environment and establish working relationships with colleagues
• Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
• Proven analytical and organizational skills with robust attention to detail
• Strong Professional, trustworthy, and reliable
• Ability to handle confidential information with respect and integrity
• Expert in working in a team environment and independently investigation skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$80,000.00 - $132,000.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com (http://www.nordstrom.com/).

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.