Senior Gate & Commercial Services Leader

Guild Garage Group; Santa Rosa (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision

Company Vehicle

401(k) with match

Paid Time Off

Employee Discounts

Job summary

Guild Garage Group in Santa Rosa, CA seeks a Gate & Commercial Service Manager to lead our installation and service teams. Oversee daily operations, drive safety, and ensure customer satisfaction while managing sales, scheduling, and budgets.

Required are 5+ years in gate/commercial garage door roles and at least 3 years of leadership. A high school diploma or GED is mandatory; ability to lift 50 lbs and a valid driver’s license are also expected.

Qualifications

• 5+ years of gate/commercial garage door experience, including 5+ years of hands-on field experience in light commercial garage door service.
• 3+ years of leadership experience.
• Strong understanding of garage door systems and general home service codes (residential experience a plus).

Responsibilities

• Oversee gate/commercial garage door service and installation teams to ensure quality, safety, and efficiency.
• Manage all department operations, including sales, dispatch, pricing, inventory, fleet maintenance, hiring, and training.
• Create and execute marketing plans, internal promotions, goal tracking, and lead generation programs.
• Ensure compliance with local, state, and federal codes as well as safety and service standards.
• Provide technical support and ongoing coaching to team members.
• Hire, onboard, and evaluate technicians to maintain top-tier talent.
• Monitor team performance to maximize profit and customer satisfaction.
• Collaborate with leadership to generate departmental reports and budgets.
• Respond quickly to service issues, maintain operational uptime, and track inventory and fleet usage.
• Handle scheduling needs with flexibility, including availability for emergencies, weekends, or holidays as needed.

Skills

Leadership

Customer service

Team management

Safety compliance

Problem solving

Education

High school diploma or GED

Job description

Guild Garage Group in Santa Rosa, CA seeks a Gate & Commercial Service Manager to lead our installation and service teams. Oversee daily operations, drive safety, and ensure customer satisfaction while managing sales, scheduling, and budgets.

Required are 5+ years in gate/commercial garage door roles and at least 3 years of leadership. A high school diploma or GED is mandatory; ability to lift 50 lbs and a valid driver’s license are also expected.