Gate & Commercial Service Manager

Guild Garage Group; Santa Rosa (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision

Company Vehicle

401(k) with match

Paid Time Off

Employee Discounts

Job summary

Guild Garage Group in Santa Rosa, CA seeks a Gate & Commercial Service Manager to lead our installation and service teams. Oversee daily operations, drive safety, and ensure customer satisfaction while managing sales, scheduling, and budgets.

Required are 5+ years in gate/commercial garage door roles and at least 3 years of leadership. A high school diploma or GED is mandatory; ability to lift 50 lbs and a valid driver’s license are also expected.

Qualifications

• 5+ years of gate/commercial garage door experience, including 5+ years of hands-on field experience in light commercial garage door service.
• 3+ years of leadership experience.
• Strong understanding of garage door systems and general home service codes (residential experience a plus).

Responsibilities

• Oversee gate/commercial garage door service and installation teams to ensure quality, safety, and efficiency.
• Manage all department operations, including sales, dispatch, pricing, inventory, fleet maintenance, hiring, and training.
• Create and execute marketing plans, internal promotions, goal tracking, and lead generation programs.
• Ensure compliance with local, state, and federal codes as well as safety and service standards.
• Provide technical support and ongoing coaching to team members.
• Hire, onboard, and evaluate technicians to maintain top-tier talent.
• Monitor team performance to maximize profit and customer satisfaction.
• Collaborate with leadership to generate departmental reports and budgets.
• Respond quickly to service issues, maintain operational uptime, and track inventory and fleet usage.
• Handle scheduling needs with flexibility, including availability for emergencies, weekends, or holidays as needed.

Skills

Leadership

Customer service

Team management

Safety compliance

Problem solving

Education

High school diploma or GED

Job description

Gate & Commercial Service Manager

Right Way Garage Doors, Santa Rosa, CA is seeking an experienced Gate & Commercial Service Manager to lead our commercial install and service teams. The role involves overseeing daily operations, driving quality and safety, and ensuring customer satisfaction.

Annual Salary: $80,000 – $120,000+ (Based on Experience & Performance)

Responsibilities

• Oversee gate/commercial garage door service and installation teams to ensure quality, safety, and efficiency.
• Manage all department operations, including sales, dispatch, pricing, inventory, fleet maintenance, hiring, and training.
• Create and execute marketing plans, internal promotions, goal tracking, and lead generation programs.
• Ensure compliance with local, state, and federal codes as well as safety and service standards.
• Provide technical support and ongoing coaching to team members.
• Hire, onboard, and evaluate technicians to maintain top‑tier talent.
• Monitor team performance to maximize profit and customer satisfaction.
• Collaborate with leadership to generate departmental reports and budgets.
• Respond quickly to service issues, maintain operational uptime, and track inventory and fleet usage.
• Handle scheduling needs with flexibility, including availability for emergencies, weekends, or holidays as needed.

Qualifications

• 5+ years of gate/commercial garage door experience, including 5+ years of hands‑on field experience in light commercial garage door service.
• 3+ years of leadership experience.
• Strong understanding of garage door systems and general home service codes (residential experience a plus).
• High school diploma or GED required.
• Physical ability to lift 50 lbs and work in varied conditions.
• Valid driver's license with a clean driving record.
• Passion for team leadership, accountability, and customer satisfaction.

Benefits

• Competitive Salary: $80,000 – $120,000 per year.
• Full Benefits: Medical, Dental, Vision, Employer‑Paid Life & Disability Insurance.
• Company Vehicle, Tools & Gas Card.
• 401(k) with company match, HSA & FSA options.
• Paid Time Off & Holidays.
• Employee Discounts & Referral Bonuses.
• Clear Path to Growth within a National Family of Service Brands.

Equal Employment Opportunity

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.