Senior Gainsight CS Programs Lead

6sense; Oregon; Hybrid; USD 93,000 - 136,000; Full time

Benefits offered by this job

Health insurance

Stock options

Paid time off

Job summary

6sense seeks a Senior Digital Program Manager to lead the digital engagement engine for Customer Success. This hybrid role demands expert Gainsight building, program leadership, and strategic execution, ensuring the quality, accuracy, and impact of journeys and campaigns.

You will partner with CS Leadership, CS Operations, Marketing, Product, and Support to design, launch, and measure programs that drive adoption, value realization, and retention, owning backlog and delivering measurable

Qualifications

• 4–6+ years in Customer Success Operations or lifecycle programs with hands-on Gainsight experience.
• Proven ability to design, build, and measure Journey Orchestrator programs and email campaigns.
• Strong cross-functional leadership and ability to deliver measurable outcomes.

Responsibilities

• Own CS digital program strategy, roadmap, and calendar across the customer lifecycle.
• Lead cross-functional initiatives with Marketing, Product, Support, Sales and Enablement.
• Pilot new engagement channels, scale successful programs, and report on impact.

Skills

Customer Success Operations

Journey Orchestrator

Program leadership

Data-driven decision making

Tools

Gainsight

Snowflake

Salesforce

Pendo

Tableau

SQL

Job description

6sense seeks a Senior Digital Program Manager to lead the digital engagement engine for Customer Success. This hybrid role demands expert Gainsight building, program leadership, and strategic execution, ensuring the quality, accuracy, and impact of journeys and campaigns.

You will partner with CS Leadership, CS Operations, Marketing, Product, and Support to design, launch, and measure programs that drive adoption, value realization, and retention, owning backlog and delivering measurable