Senior Functional Business Analyst – IT Infrastructure & Security Focused

Trissential; Milwaukee (WI); Remote; USD 114,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid holidays

Career development

Strong team culture

Job summary

Trissential is seeking a Senior Functional Business Analyst – IT Infrastructure & Security Focused in Milwaukee, WI. This role combines business analysis with IT infrastructure, security, and digital workplace transformation, emphasizing Microsoft 365, Teams, and Copilot adoption and change management.

You will partner with executives, technology teams, and business units to improve processes, enable technology, and drive measurable business outcomes.

Qualifications

• Bachelor's degree in business, IT, CS, or related field.
• 5+ years of business analysis experience supporting enterprise tech initiatives.
• Experience in infrastructure, security, or digital transformation programs.
• Ability to map processes, create BRDs and functional specs.
• Strong stakeholder management and facilitation across technical and non-technical audiences.

Responsibilities

• Analyze business objectives and stakeholder needs to identify opportunities for process improvement and technology enablement
• Gather, document, validate, and manage business and functional requirements through the project lifecycle
• Develop process maps, workflow diagrams, and supporting business documentation
• Translate requirements into system flow diagrams, functional specs, and solution recommendations
• Drive stakeholder engagement and organizational change management activities to support technology adoption
• Collaborate with Project Managers, stakeholders, and business teams to define objectives and deliver value
• Support Agile, Waterfall, and hybrid project delivery methodologies
• Contribute to enterprise infrastructure, security, and digital workplace modernization initiatives

Skills

Requirements gathering

Stakeholder facilitation

Business process modeling

Change management

Bridge between business and IT

Microsoft 365/Teams knowledge

Education

Bachelor's degree in Business/IT

CBAP/CCBA/PMI-PBA/PMP/SAFe certs

Organizational Change Management certs

Microsoft 365/Teams Copilot certs

Tools

Visio

Microsoft 365

Job description

Location: Milwaukee, WI (Remote with Very Occasional Travel)

Are you a Business Analyst who excels at connecting business strategy, technology solutions, and organizational change? Trissential is hiring a Senior Functional Business Analyst – IT Infrastructure & Security Focused to join our client's team.

This role offers the opportunity to work at the center of enterprise transformation efforts, partnering with stakeholders, technology teams, project leaders, and business units to improve processes, drive adoption of new technologies, and deliver meaningful business outcomes. We're especially interested in candidates who have helped organizations successfully implement and adopt Microsoft 365, Microsoft Teams, and Microsoft Copilot solutions while supporting change management and digital workplace transformation initiatives.

If you enjoy turning complex business needs into practical solutions while helping organizations modernize and evolve, this could be the perfect next step in your career.

What's in It for You?

• Play a key role in large-scale enterprise technology and infrastructure transformation initiatives
• Help shape the future of digital workplace collaboration through Microsoft 365, Teams, and AI-powered solutions
• Work closely with executive stakeholders, business leaders, and technical teams to deliver meaningful change
• Influence business processes, operational efficiency, and user adoption across the organization
• Gain exposure to infrastructure, security, enterprise mobility, and digital transformation programs
• Work remotely while collaborating with high-performing teams and stakeholders
• Join a culture that values innovation, continuous learning, collaboration, and professional growth

Your Role & Responsibilities

• Analyze business objectives and stakeholder needs to identify opportunities for process improvement and technology enablement
• Gather, document, validate, and manage business and functional requirements throughout the project lifecycle
• Develop logical content models, process maps, workflow diagrams, and supporting business documentation
• Analyze and document current-state ("As-Is") and future-state ("To-Be") business processes
• Partner with Project Managers, stakeholders, and business teams to define strategic and tactical program objectives
• Translate business requirements into system flow diagrams, functional specifications, and solution recommendations
• Evaluate information collected through stakeholder interviews, workshops, surveys, process reviews, and business analysis activities
• Facilitate requirements sessions, solution workshops, and cross-functional design discussions
• Serve as a liaison between business units, infrastructure teams, security teams, support organizations, and project stakeholders
• Support systems design activities including business rules, data migration requirements, process flow documentation, and wireframes
• Drive stakeholder engagement and organizational change management activities to support successful technology adoption
• Help business stakeholders understand future-state processes and prepare for organizational and operational changes
• Support Agile, Waterfall, and hybrid project delivery methodologies
• Contribute to enterprise infrastructure, security, and digital workplace modernization initiatives

Skills & Experience You Should Possess

• 5+ years of Business Analysis experience supporting enterprise technology initiatives
• Strong experience gathering, documenting, and validating business and functional requirements
• Experience supporting enterprise infrastructure, information technology, security, or digital transformation programs
• Ability to create process maps, workflow diagrams, business requirements documentation, and functional specifications
• Strong stakeholder management and facilitation skills across technical and non-technical audiences
• Experience acting as a bridge between business stakeholders and technology teams
• Strong analytical, problem-solving, and critical-thinking capabilities
• Ability to manage multiple priorities within fast-paced project environments
• Collaborative and consultative approach with a focus on delivering measurable business value
• Passion for technology, innovation, process improvement, and continuous learning

Bonus Points If You Have

• Experience implementing, optimizing, or supporting Microsoft 365 environments
• Experience leading or supporting Microsoft Teams deployment, governance, adoption, or collaboration initiatives
• Experience gathering business requirements for Microsoft Copilot implementation, adoption, governance, or AI-powered productivity initiatives
• Organizational Change Management (OCM) experience supporting enterprise-wide technology transformations
• Experience supporting digital workplace modernization programs
• Experience facilitating user adoption, training, communication plans, and change readiness assessments
• Experience with data migration, systems integration, and enterprise application implementation projects
• Exposure to business intelligence, analytics, and process automation initiatives

Education & Certifications You Need

• Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field
• CBAP, CCBA, PMI-PBA, PMP, Agile, Scrum, SAFe, or related certifications are highly valued
• Organizational Change Management certifications or experience are strongly preferred
• Microsoft certifications associated with Microsoft 365, Teams, Power Platform, or Copilot are considered a significant plus

What We Offer

At Trissential, we put people at the center of everything we do. As part of our global Expleo family, you'll work on meaningful transformation initiatives that help organizations modernize their technology, processes, and ways of working.

• Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $114,000–$124,000 annually or $67–$77 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This position is open only to candidates who are authorized to work in the United States