Senior Fullstack Engineer — AI Conversation Engine

Zendesk, Inc.; Austin (TX); Hybrid; USD 145,000 - 217,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior Fullstack Engineer in Austin, Texas, to build AI-powered solutions for exceptional customer service. You'll work on the multi-turn conversation engine, optimizing pipelines, and enhancing user experiences using cutting-edge technologies like Python and React.

This is a full-time position offering a competitive salary range of $145,000 – $217,000 based on experience. Join a company dedicated to equality and making reasonable accommodations for diverse needs.

Qualifications

• 3+ years professional full-stack engineering experience with production ownership.
• Proficiency with Python backend frameworks (FastAPI recommended) and React/TypeScript frontends.
• Experience with search, caching, and message/event streaming technologies.

Responsibilities

• Extend the multi-turn conversation engine: manage intent routing, context preservation.
• Build and optimize the RAG pipeline: embeddings and evidence-based answer construction.
• Architect and implement the visual workflow/prompt builder experience (React).
• Create data visualization surfaces to help customers monitor AI impact.

Skills

Python backend frameworks

React

TypeScript

Search and caching technologies

Message/event streaming

Tools

FastAPI

React Flow

Job description

Zendesk, Inc. is seeking a Senior Fullstack Engineer in Austin, Texas, to build AI-powered solutions for exceptional customer service. You'll work on the multi-turn conversation engine, optimizing pipelines, and enhancing user experiences using cutting-edge technologies like Python and React.

This is a full-time position offering a competitive salary range of $145,000 – $217,000 based on experience. Join a company dedicated to equality and making reasonable accommodations for diverse needs.