Senior Real-Time Voice AI Engineer (Backend-First)

Zendesk Group; Austin (TX); Hybrid; USD 145,000 - 217,000; Full time

Job summary

Zendesk Group is looking for a Senior Full Stack Engineer in Austin, Texas. This role focuses on backend development for a voice AI product, requiring strong skills in Python and systems integration. You'll collaborate on real-time systems, improve performance, and develop user-facing experiences. Candidates should have at least 3 years of software development experience, preferably with real-time or event-driven systems. The annual salary range is $145,000-$217,000, and the position offers hybrid work flexibility.

Qualifications

• 3+ years of experience building production software.
• Strong backend engineer with solid fundamentals in APIs, async systems, and system design.
• Experience with real-time or event-driven systems.
• Excited about voice AI and conversational products.

Responsibilities

• Build and improve backend systems for real-time voice conversations.
• Develop integrations for telephony and real-time audio.
• Ship product features across the voice platform.
• Improve platform reliability, observability, and performance.

Skills

Backend engineering fundamentals

APIs

Async systems

Integrations

System design

Real-time systems

WebSockets

WebRTC

Streaming

Low-latency APIs

Tools

Python

FastAPI

React

TypeScript

Redis

MongoDB

Job description

Zendesk Group is looking for a Senior Full Stack Engineer in Austin, Texas. This role focuses on backend development for a voice AI product, requiring strong skills in Python and systems integration. You'll collaborate on real-time systems, improve performance, and develop user-facing experiences. Candidates should have at least 3 years of software development experience, preferably with real-time or event-driven systems. The annual salary range is $145,000-$217,000, and the position offers hybrid work flexibility.