Area Manager, Fulfillment Operations Lead

Amazon; Waukegan (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

Amazon is seeking an Area Manager in Illinois to oversee a team of hourly employees, focusing on safety, quality, and on‑time delivery. You will engage the workforce, mentor staff, and partner with cross‑functional teams to meet performance goals.

The role requires handling diverse shifts, lifting activities up to 49 lbs, and adapting to varying conditions across multiple sites as Amazon expands its fulfillment network.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or related field
• Experience managing a team of 5+ employees
• Experience with process improvements
• Excellent customer service, communication, and interpersonal skills

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Team leadership

Performance metrics

Process improvements

Safety awareness

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking an Area Manager in Illinois to oversee a team of hourly employees, focusing on safety, quality, and on‑time delivery. You will engage the workforce, mentor staff, and partner with cross‑functional teams to meet performance goals.

The role requires handling diverse shifts, lifting activities up to 49 lbs, and adapting to varying conditions across multiple sites as Amazon expands its fulfillment network.