Senior FTZ Operations & Compliance Lead

Joinimagine; Dallas (TX); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding is seeking a FTZ Special Operations Manager to act as the primary SME for complex and non-routine Foreign Trade Zone activities across the U.S. FTZ network.

You will provide advanced technical support, lead escalations, and drive standardization while aligning with regulatory requirements. This role bridges day-to-day FTZ operations with strategic leadership, delivering training, continuous improvement, and cross-functional project support to ensure compliance and

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, International Trade, Customs Compliance, or related field preferred.
• Minimum 7 years of progressive experience managing Foreign Trade Zone (FTZ) operations, compliance, and inventory control programs.
• Demonstrated experience supporting complex FTZ transactions, operational troubleshooting, regulatory compliance, and audit activities.
• Experience supporting multiple FTZ locations or a national FTZ program strongly preferred.
• Proven track record of leading process improvements, standardization initiatives, and cross-functional projects.

Responsibilities

• Serve as the primary escalation point for complex FTZ operational matters.
• Lead resolution of inventory discrepancies, admissions, withdrawals, exports, zone-to-zone transfers, and other non-standard transactions.
• Conduct root cause analysis and implement corrective actions on recurring operational issues.
• Provide technical guidance and support to FTZ Operations teams nationwide.
• Ensure consistent interpretation and execution of FTZ procedures and regulatory requirements.
• Support site leaders with operational challenges, implementations, and process improvements.
• Assist with strategic customer requirements involving complex FTZ solutions.
• Participate in customer meetings and solution design discussions.
• Partner with Customs Brokerage, Operations, IT, Finance, Legal, and Compliance teams on specialized projects and customer needs.
• Identify operational gaps, compliance risks, and process inefficiencies.
• Develop and implement scalable solutions that improve quality, compliance, and efficiency.
• Drive standardization and best practices across all FTZ operations.
• Develop SOPs, job aids, and operational guidance documents.
• Deliver training and mentorship to FTZ personnel.
• Maintain a centralized knowledge repository for complex FTZ scenarios and best practices.
• Support FTZ and Customs audit preparation and execution.
• Lead corrective actions resulting from audit findings.
• Proactively identify and mitigate operational and compliance risks.
• Improve resolution of complex FTZ issues.
• Enhance audit readiness and compliance performance.
• Increase operational capability through training and knowledge sharing.
• Improve customer support for strategic and complex FTZ programs.
• Identify and implement efficiency and process improvement opportunities.

Job description

DHL Global Forwarding is seeking a FTZ Special Operations Manager to act as the primary SME for complex and non-routine Foreign Trade Zone activities across the U.S. FTZ network.

You will provide advanced technical support, lead escalations, and drive standardization while aligning with regulatory requirements. This role bridges day-to-day FTZ operations with strategic leadership, delivering training, continuous improvement, and cross-functional project support to ensure compliance and