Senior Front Office Trading Support - Power Markets (ERCOT)

Talan; Houston (TX); On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company matching

Paid vacation

Health, dental, and vision insurance

FSA

STD & LTD

Job summary

Talan is seeking a seasoned Front Office Support professional for the North American power markets, ideally including ERCOT. This senior resource will serve as the primary technical and functional contact for traders, quants, and risk teams, stabilizing the platform during migration and supporting high-priority trading operations in real time.

The role requires autonomy under pressure, strong SQL/Linux skills, incident management, and the ability to coordinate with global teams.

Qualifications

• 3-15 years of experience in front office support, trade support, or application support in energy trading.
• Strong technical foundation: SQL, Linux/Unix, scripting knowledge (shell, Python is a plus).
• Ability to work under pressure in a fast paced trading environment.
• Strong communication skills and ability to interact with senior trading staff.
• Proven experience managing incidents, priorities, and time critical operations.

Responsibilities

• Provide senior level support to front office users, including traders and schedulers
• Ensure stability of the trade lifecycle from trade capture to end of day processes
• Troubleshoot complex technical and functional issues across the ETRM landscape
• Work closely with traders on pricing, market data, positions, and real time operational topics
• Monitor and validate PnL, risk exposures, and position data
• Coordinate with global teams (development, QA, infrastructure, data)
• Drive root cause analysis and long term remediation
• Document processes, support procedures, and best practices
• Act as a mentor and escalation point for junior and mid level support analysts
• Contribute to Go Live readiness, hypercare, and post implementation stabilization

Skills

Front office support

Trading support

Incident management

Communication skills

Tools

Orchestrade

Python

AWS

Azure

Endur

Job description

Talan is seeking a seasoned Front Office Support professional for the North American power markets, ideally including ERCOT. This senior resource will serve as the primary technical and functional contact for traders, quants, and risk teams, stabilizing the platform during migration and supporting high-priority trading operations in real time.

The role requires autonomy under pressure, strong SQL/Linux skills, incident management, and the ability to coordinate with global teams.