Senior Front Office Trading Support - ERCOT/Orchestrade

Talan Group; Houston (TX); On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

401(k) plan

Vacation up to 27 days

Paid holidays & sick days

Health, dental & vision

STD and LTD

Job summary

Talan Group in Houston seeks a seasoned Front Office Support professional with deep expertise in North American power markets, ideally ERCOT, to lead the Orchestrade Go Live and serve as the primary technical and functional contact for traders, quants, and risk teams.

The candidate will stabilize the platform during migration, support high-priority trading operations in real time, and mentor junior staff while coordinating with global teams to ensure a stable end-to-end trade lifecycle.

Qualifications

• 3-15 years of experience in front office support, trade support, or application support in energy trading.
• Strong technical foundation: SQL, Linux/Unix, scripting (shell; Python a plus).
• Ability to work under pressure in a fast-paced trading environment.
• Strong communication skills with senior trading staff.
• Experience managing incidents, priorities, and time-critical operations.

Responsibilities

• Provide senior level support to front office users, including traders and schedulers.
• Ensure stability of the trade lifecycle from trade capture to end-of-day processes.
• Troubleshoot complex technical and functional issues across the ETRM landscape.
• Collaborate with traders on pricing, market data, positions, and real-time topics.
• Monitor and validate PnL, risk exposures, and position data.
• Coordinate with global teams (development, QA, infrastructure, data).
• Drive root cause analysis and long-term remediation.
• Document processes, support procedures, and best practices.
• Mentor and escalation point for junior/mid-level support analysts.
• Contribute to Go Live readiness, hypercare, and post-implementation stabilization.

Skills

SQL

Linux/Unix

Scripting

Python

Incident management

Communications

Under pressure

Tools

Orchestrade

Python

AWS

Azure

Job description

Talan Group in Houston seeks a seasoned Front Office Support professional with deep expertise in North American power markets, ideally ERCOT, to lead the Orchestrade Go Live and serve as the primary technical and functional contact for traders, quants, and risk teams.

The candidate will stabilize the platform during migration, support high-priority trading operations in real time, and mentor junior staff while coordinating with global teams to ensure a stable end-to-end trade lifecycle.