Front Office Application Support – ETRM

Talan; Houston (TX); On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company matching

Paid vacation

Health, dental, and vision insurance

FSA

STD & LTD

Job summary

Talan is seeking a seasoned Front Office Support professional for the North American power markets, ideally including ERCOT. This senior resource will serve as the primary technical and functional contact for traders, quants, and risk teams, stabilizing the platform during migration and supporting high-priority trading operations in real time.

The role requires autonomy under pressure, strong SQL/Linux skills, incident management, and the ability to coordinate with global teams.

Qualifications

• 3-15 years of experience in front office support, trade support, or application support in energy trading.
• Strong technical foundation: SQL, Linux/Unix, scripting knowledge (shell, Python is a plus).
• Ability to work under pressure in a fast paced trading environment.
• Strong communication skills and ability to interact with senior trading staff.
• Proven experience managing incidents, priorities, and time critical operations.

Responsibilities

• Provide senior level support to front office users, including traders and schedulers
• Ensure stability of the trade lifecycle from trade capture to end of day processes
• Troubleshoot complex technical and functional issues across the ETRM landscape
• Work closely with traders on pricing, market data, positions, and real time operational topics
• Monitor and validate PnL, risk exposures, and position data
• Coordinate with global teams (development, QA, infrastructure, data)
• Drive root cause analysis and long term remediation
• Document processes, support procedures, and best practices
• Act as a mentor and escalation point for junior and mid level support analysts
• Contribute to Go Live readiness, hypercare, and post implementation stabilization

Skills

Front office support

Trading support

Incident management

Communication skills

Tools

Orchestrade

Python

AWS

Azure

Endur

Job description

Talan is an international group that supports our clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Job Description

We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time..

Responsibilities:

• Provide senior level support to front office users, including traders and schedulers
• Ensure stability of the trade lifecycle from trade capture to end of day processes
• Troubleshoot complex technical and functional issues across the ETRM landscape
• Work closely with traders on pricing, market data, positions, and real time operational topics
• Monitor and validate PnL, risk exposures, and position data
• Coordinate with global teams (development, QA, infrastructure, data)
• Drive root cause analysis and long term remediation
• Document processes, support procedures, and best practices
• Act as a mentor and escalation point for junior and mid level support analysts
• Contribute to Go Live readiness, hypercare, and post implementation stabilization

#LI-MNRK

Qualifications

Required Skills

• 3-15years ofexperience in front office support, trade support, or application support in energy trading (We are looking for both mid-level and senior-level candidate)
• Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
• Ability to work under pressure in a fast paced trading environment
• Strong communication skills and ability to interact with senior trading staff
• Proven experience managing incidents, priorities, and time critical operations

Nice to Have

• Direct experience with Orchestrade
• Python
• Cloud exposure (AWS or Azure)
• Experience supporting real time trading activities, telemetry, or scheduling workflows
• Knowledge of North American power markets, with a preference for ERCOT is a plus
• Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plus

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• Competitive salary betweenUSD $75,000 - $105,000 or $105,000 - $135,000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD