Senior Front Office Support for Power Trading & Go-Live

Talan Group; Georgia; On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

Competitive salary USD 75,000-105,000;

401(k) retirement plan with company匹配

15 days of paid vacation; up to 27 per

8 holidays + 5 sick days + 2 personal

Health, dental, and vision insurance +

Voluntary STD and LTD

Job summary

Talan Group is seeking a seasoned Front Office Support professional to lead high‑priority trading operations in North American power markets, with ERCOT exposure preferred. You will act as the primary technical and functional contact for traders, quants, and risk teams, stabilizing the platform during migration and ensuring real‑time operation.

Ideal candidates are autonomous, reliable, and able to perform under pressure, directing incident management and mentoring junior staff during Go Live

Qualifications

• 3–15 years in front office support, trade support, or application support in energy trading.
• Strong SQL, Linux/Unix, and scripting skills.
• Ability to work under pressure in fast-paced trading.
• Excellent communication with senior trading staff.
• Experience incident management and priority handling.

Responsibilities

• Provide senior level support to front office users, including traders and schedulers.
• Ensure stability of the trade lifecycle from trade capture to end of day processes.
• Troubleshoot complex technical and functional issues across the ETRM landscape.
• Work closely with traders on pricing, market data, positions, and real time operational topics.
• Monitor and validate PnL, risk exposures, and position data.
• Coordinate with global teams (development, QA, infrastructure, data).
• Drive root cause analysis and long term remediation.
• Document processes, support procedures, and best practices.
• Act as a mentor and escalation point for junior and mid level support analysts.
• Contribute to Go Live readiness, hypercare, and post implementation stabilization.

Skills

SQL

Linux

Shell scripting

Python

Communication

Incident management

Tools

Orchestrade

ETRM systems

Cloud (AWS/Azure)

Job description

Talan Group is seeking a seasoned Front Office Support professional to lead high‑priority trading operations in North American power markets, with ERCOT exposure preferred. You will act as the primary technical and functional contact for traders, quants, and risk teams, stabilizing the platform during migration and ensuring real‑time operation.

Ideal candidates are autonomous, reliable, and able to perform under pressure, directing incident management and mentoring junior staff during Go Live