Senior Front Office Leader – Member Experience

Genesis Distribution; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) retirement plan

Holiday and performance-based bonuses

Job summary

The University Club of New York is seeking a Front Office Supervisor to oversee daily operations and deliver exceptional member experiences. You will manage front desk, guest services, and staff, ensuring seamless service in a fast-paced club environment.

The role requires strong leadership, organizational, and communication skills, with the ability to work nights, weekends, and holidays. A passion for hospitality and a commitment to service excellence are essential.

Qualifications

• Strong leadership and organizational skills in hospitality.
• Experience managing front office operations and staff.
• Excellent written and verbal communication.
• Ability to work nights, weekends, and some holidays.
• Proficiency in Microsoft Office; quick to learn POS and operational systems.

Responsibilities

• Oversee Front Office operations including Reception, Guest Rooms, Doormen, and Coat Check services.
• Lead a team of 17 unionized employees, overseeing recruitment, training, scheduling, payroll administration, performance management, and compliance with collective bargaining agreements and Club policies.
• Serve as the primary point of contact for member and guest inquiries, concerns, and special requests, resolving issues with professionalism and discretion.
• Direct guest room operations, including reservations, room assignments, reciprocal club accommodations, and group room blocks.
• Develop and execute room revenue strategies through rate management, forecasting, and pricing initiatives.
• Prepare, analyze, and present occupancy and revenue reports to leadership and Council.
• Collaborate with Membership, Catering, Housekeeping, F&B, Accounting, and other departments for seamless service.
• Maintain accurate reservation and billing records and ensure adherence to policies and procedures.
• Serve as Manager on Duty during weekends, holidays, and major events.
• Monitor service standards and identify opportunities for continuous improvement.
• Support club-wide initiatives and events while upholding traditions and values.

Skills

Organization

Hospitality

Leadership

Communication

Attention to detail

Staff training

Guest service

Problem solving

Education

College degree (preferred)

Tools

Jonas

Club Essentials

Job description

The University Club of New York is seeking a Front Office Supervisor to oversee daily operations and deliver exceptional member experiences. You will manage front desk, guest services, and staff, ensuring seamless service in a fast-paced club environment.

The role requires strong leadership, organizational, and communication skills, with the ability to work nights, weekends, and holidays. A passion for hospitality and a commitment to service excellence are essential.