Senior Front Office Assistant-Outpatient Cardiology -Rockledge, FL

Orlando Health; Rockledge (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Front Office Assistant to join their dedicated team. This role involves performing essential administrative functions in a busy medical office environment, ensuring compliance with policies, and acting as a liaison between patients and healthcare providers. The ideal candidate will have strong communication and multitasking skills, along with a commitment to delivering high-quality care. With a comprehensive benefits package starting on day one, this position offers a supportive work environment where you can thrive and make a meaningful impact on patient care.

Benefits

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, pet care)

Paid Parental Leave

100% Paid Tuition and tuition reimbursement

Qualifications

• High school diploma or equivalent required.
• Minimum of two years' experience in a medical office setting.

Responsibilities

• Perform routine scheduling and administrative functions.
• Act as a liaison between physicians, patients, and insurance companies.
• Ensure compliance with all policies and procedures.

Skills

Administrative Skills

Communication Skills

ICD & CPT Coding Knowledge

Multi-tasking

Education

High School Diploma

Tools

Practice Management Software

Job description

Position Summary

Orlando Health's Rockledge Hospital is a comprehensive acute care facility serving Florida's Brevard County Space Coast. With a 298-bed capacity, the hospital offers a wide range of inpatient and outpatient services, including cardiovascular care, digestive health, emergency services, orthopedics, and women's health. The dedicated team of physicians, nurses, and medical professionals is committed to delivering high-quality, compassionate care. The hospital utilizes the latest technology and has earned full accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center.

Recently, Orlando Health acquired Steward Health Care's North Florida operations, which includes Rockledge Hospital, expanding its network in the region.

Orlando Health | Choose Well

Position Summary

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.

Benefits

Orlando Health offers a comprehensive benefits package that includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% Paid Tuition and tuition reimbursement
• Monthly payments to help pay down graduated school debt

All benefits start day one

Responsibilities

Essential Functions

• Adheres and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
• Handles multiple tasks simultaneously, answers phones, takes messages, files lab reports, medical records, and other information according to practice policies and procedures.
• Performs word processing and manages spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between physicians, patients, and insurance companies, including obtaining referrals and authorizations.
• Maintains regular and punctual attendance in accordance with Orlando Health policies and applicable laws.
• Ensures compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with regulatory and accrediting standards.
• Maintains a clean, safe, and organized office environment.
• Acts as a liaison to assist the office billing service as requested.

Qualifications

Education/Training

• High School diploma or equivalent.
• Typing speed of approximately 30 wpm or demonstrated proficiency with practice management software.
• Knowledge of ICD & CPT coding.

Experience

• Minimum of two (2) years' experience in a medical office setting.