Senior Front of House Manager

Rippling, Inc.; Saint Charles (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Chicken N Pickle in Saint Charles, MO is seeking a Senior Restaurant Manager to lead daily floor operations across kitchen, bar, courts and dining areas, while upholding high energy and standards.

You will mentor entry-level managers and hourly staff, ensure safety and compliance, and help control costs through effective scheduling and coaching.

The role requires adapting to a fast-paced, indoor/outdoor venue, delivering exceptional guest service, and promoting a positive, inclusive team culture.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Proven track record of running successful, high-volume shifts.
• Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Strong motivational and people skills; ability to remain calm under pressure.

Responsibilities

• Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
• Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
• Respond efficiently to customer complaints and feedback during the shift.
• Perform opening and closing duties, including cash handling, facility walkthroughs, and safety checks.
• Oversee the cleanliness and organization of the facility during shifts.

Skills

Leadership

Customer service

People management

Calm under pressure

Guest engagement

Tools

POS systems

Job description

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We’re driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

The Senior Restaurant Manager is a key operational leader responsible for the execution of daily shifts and the oversight of specific departmental functions (e.g., Bar, Service, or Pickleball). In this role, you will lead by example, maintaining high energy and high standards on the floor. You serve as a mentor to entry-level managers and hourly supervisors, ensuring that the team delivers superior service and that the facility operates safely and efficiently.

Key Responsibilities

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
• Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
• Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
• Respond efficiently to customer complaints and feedback during the shift.
• Perform in an active, fast-paced, indoor and outdoor venue, during inclement weather, holidays, weekends, and nights.

Operational & Safety Compliance:

• Ensure daily compliance with all sanitation, health department, and safety regulations.
• Enforce all local and federal alcohol laws and guidelines without exception.
• Conduct opening and closing duties, including cash handling, facility walkthroughs, and security checks.
• Oversee the cleanliness and organization of the facility during shifts.

Team Management & Training:

• Train and coach hourly team members (servers, bartenders, hosts, support) on proper service practices.
• Support the AGM/GM in appraising staff performance and providing feedback to improve productivity.
• Promote continuous skill development for the team through coaching and participation in training programs.
• Foster a positive work environment that supports diversity, equality, and inclusion.
• Assist in controlling operational costs by monitoring labor in real-time and identifying measures to cut waste.
• Support inventory counts and ordering processes for assigned departments.
• Recommend ways to reach a broader audience through community engagement and Happy Hour promotion.

Qualifications

• Experience: 2+ years of full-service, high-volume restaurant management experience.
• Operational Skills: Proven track record of running successful, high-volume shifts.
• Technical Skills: Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Soft Skills: Strong motivational and people skills; ability to remain calm under pressure.