Senior Front of House Manager

Chicken N Pickle; Saint Charles (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

401K + Company matching program

20 days PTO each year

4 Volunteer PTO days each year

Job summary

Chicken N Pickle in Saint Charles, Missouri, seeks a Senior Front of House Manager to oversee daily floor operations, mentor entry-level managers, and ensure superior guest service. This role requires leadership across service areas and a commitment to safety and efficiency in a dynamic venue.

The position emphasizes mentorship, high energy service, and maintaining high standards on the floor, while supporting revenue, cost control, and community engagement efforts.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Proven track record of running successful, high-volume shifts.
• Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Strong motivational and people skills; ability to remain calm under pressure.

Responsibilities

• Lead daily floor operations across kitchen, bar, courts, and dining areas.
• Deliver superior service by engaging guests and resolving issues.
• Ensure safety and regulatory compliance on all shifts.
• Manage opening and closing duties, including cash handling.
• Coach hourly team members and support staff to improve productivity.

Skills

High-volume restaurant management

Team leadership

Customer service focus

Tools

POS systems

Restaurant software

Job description

Senior Front of House Manager

Chicken N Pickle Saint Charles, Missouri, United States

About this position

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge outdoors with (or without) your dog. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We’re driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

The Senior Restaurant Manager is a key operational leader responsible for the execution of daily shifts and the oversight of specific departmental functions (e.g., Bar, Service, or Pickleball). In this role, you will lead by example, maintaining high energy and high standards on the floor. You serve as a mentor to entry-level managers and hourly supervisors, ensuring that the team delivers superior service and that the facility operates safely and efficiently.

Key Responsibilities

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
• Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
• Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
• Respond efficiently to customer complaints and feedback during the shift.
• Perform in an active, fast-paced, indoor and outdoor venue, during inclement weather, holidays, weekends, and nights.

Operational & Safety Compliance:

• Ensure daily compliance with all sanitation, health department, and safety regulations.
• Enforce all local and federal alcohol laws and guidelines without exception.
• Conduct opening and closing duties, including cash handling, facility walkthroughs, and security checks.
• Oversee the cleanliness and organization of the facility during shifts.

Team Management & Training:

• Train and coach hourly team members (servers, bartenders, hosts, support) on proper service practices.
• Support the AGM/GM in appraising staff performance and providing feedback to improve productivity.
• Promote continuous skill development for the team through coaching and participation in training programs.
• Foster a positive work environment that supports diversity, equality, and inclusion.
• Assist in controlling operational costs by monitoring labor in real-time and identifying measures to cut waste.
• Support inventory counts and ordering processes for assigned departments.
• Recommend ways to reach a broader audience through community engagement and Happy Hour promotion.

Qualifications

• Experience: 2+ years of full-service, high-volume restaurant management experience.
• Operational Skills: Proven track record of running successful, high-volume shifts.
• Technical Skills: Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Soft Skills: Strong motivational and people skills; ability to remain calm under pressure.
• Life Insurance
• 401K + Company matching program
• 20 days of PTO each year
• 4 Volunteer PTO days each year