Senior Front-End Operations Analytics Lead

CVSHealth; Monroeville (Allegheny County); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Support Senior Analyst to support Front-End Operations with analytical visibility and reporting. You will lead KPI development, partner with operations leadership, and drive cross-functional projects to improve processes and patient experience.

The role emphasizes the definition of performance metrics, coordination across teams, and sustainable solution implementation in a dynamic healthcare environment.

Qualifications

• 3+ years of experience in business analytics, operational analytics, or a related field.
• Experience in healthcare analytics, healthcare operations, or a related healthcare environment.
• Required education: High School Diploma or GED; Bachelor degree preferred.

Responsibilities

• Provide timely visibility and analytical insight for assigned projects and initiatives.
• Own function- and therapy-level performance reporting and KPIs.
• Partner with operations leadership to identify root causes and implement sustainable solutions.
• Drive process improvements, optimize workflows, and enhance the patient experience.
• Serve as a central point of contact for cross-functional projects and operational challenges.

Skills

Business analytics

Operational analytics

KPI reporting

Cross-functional collaboration

Healthcare analytics

Education

High School Diploma or GED

Bachelor Degree

Job description

CVS Health is seeking an Operations Support Senior Analyst to support Front-End Operations with analytical visibility and reporting. You will lead KPI development, partner with operations leadership, and drive cross-functional projects to improve processes and patient experience.

The role emphasizes the definition of performance metrics, coordination across teams, and sustainable solution implementation in a dynamic healthcare environment.