Operations Support Senior Analyst

CVSHealth; Monroeville (Allegheny County); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Support Senior Analyst to support Front-End Operations with analytical visibility and reporting. You will lead KPI development, partner with operations leadership, and drive cross-functional projects to improve processes and patient experience.

The role emphasizes the definition of performance metrics, coordination across teams, and sustainable solution implementation in a dynamic healthcare environment.

Qualifications

• 3+ years of experience in business analytics, operational analytics, or a related field.
• Experience in healthcare analytics, healthcare operations, or a related healthcare environment.
• Required education: High School Diploma or GED; Bachelor degree preferred.

Responsibilities

• Provide timely visibility and analytical insight for assigned projects and initiatives.
• Own function- and therapy-level performance reporting and KPIs.
• Partner with operations leadership to identify root causes and implement sustainable solutions.
• Drive process improvements, optimize workflows, and enhance the patient experience.
• Serve as a central point of contact for cross-functional projects and operational challenges.

Skills

Business analytics

Operational analytics

KPI reporting

Cross-functional collaboration

Healthcare analytics

Education

High School Diploma or GED

Bachelor Degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Support Senior Analyst is a key contributor to Front-End (FE) Operations, providing timely visibility, analytical insight, and operational support for assigned projects, therapies, and business initiatives. This role develops transparent methods for defining and monitoring key performance indicators (KPIs), owns function- and therapy-level performance reporting, and partners with operations leadership to identify root causes and implement sustainable solutions.

The Senior Analyst plays a critical role in supporting Coram business objectives by driving process improvements, optimizing workflows, and enhancing the patient experience. Serving as a central point of contact for cross-functional projects and operational challenges, this position helps ensure efficient and effective operations.

Required Qualifications

3+ years of experience in business analytics, operational analytics, or a related field

Preferred Qualifications

Experience in healthcare analytics, healthcare operations, or a related healthcare environment

Education

Required - High School Diploma or GED

Preferred - Bachelor Degree

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$46,988.00 - $102,000.00

The typical pay range for this role is: $46,988.00 - $102,000.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.