Senior Front Desk Representative

Evara Health; Saint Petersburg (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

15 days of paid time off

Gym membership

403(b) retirement plan

Tuition reimbursement

Comprehensive insurance plans

Employee Assistance Program (EAP)

Job summary

Evara Health is seeking a Senior Front Desk Representative in St. Petersburg, FL, to manage patient registration, customer service, and financial counseling. You will play a crucial role in supporting patient wellbeing and ensuring smooth office operations.

The ideal candidate has at least 3 years of front office and customer service experience, with a High School Diploma or equivalent. Benefits include generous paid time off, wellness perks, and comprehensive insurance plans.

Qualifications

• Minimum 3 years of experience as Front Office in a healthcare setting.
• Minimum 3 years of experience in customer service.

Responsibilities

• Perform patient registration and verify insurance benefits.
• Provide customer service and build positive relationships.
• Assist with financial analysis and payment collection.
• Schedule appointments and ensure smooth office workflow.
• Collaborate with the care team while maintaining a service culture.

Skills

Customer service

Patient registration

Appointment coordination

Financial counseling

Education

High School Diploma or equivalent

Job description

Senior Front Desk Representative

Full Time Center Support St. Petersburg, FL, US

About This Role:

• Patient Registration & Insurance: Performs timely and accurate patient registration, including verifying insurance benefits, entering information into the EHR system, and assisting with financial applications and payment arrangements.
• Customer Service: Provides exceptional in-person and phone-based customer service by answering non-clinical questions, welcoming patients, and building positive relationships.
• Financial Counseling & Payment Collection: Assists with financial analysis, collects proof of income, provides payment estimates, and follows proper cash handling procedures, including balancing daily journals.
• Appointment Coordination: Schedules appointments per protocol, assists with forms, and ensures a smooth office workflow to support care delivery.
• Team Collaboration & Service Culture: Works closely with the care team, maintaining a flexible, people-first attitude in alignment with Evara Health’s purpose-driven service culture.

Why You'll Love Working Here:

• Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.

Education and Experience:

• High School Diploma or equivalent
• Minimum 3 year of experience as Front Office in a healthcare setting
• Minimum 3 year of experience in customer service

Culture and Benefits:

• Generous Time Off: 15 days of paid time off with an option to cash out unused day
• Holidays: 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
• Retirement Planning: 403(b) with 2% employer contribution up to 4 % match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com .**