Patient Access Navigator

Evara Health; Clearwater (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

15 days paid time off

10 paid holidays

Free gym membership

403(b) retirement plan

Tuition reimbursement

Comprehensive insurance plans

Employee Assistance Program (EAP)

Job summary

Evara Health is seeking a dedicated Customer Engagement specialist in Clearwater, Florida. In this role, you will provide exceptional customer service to patients, assisting with registration and healthcare navigation. Your contributions will significantly impact patient experiences and community wellbeing.

The position requires a High School Diploma and at least 1 year of experience in healthcare or customer service. Enjoy generous benefits including paid time off, wellness perks, and comprehensive insurance plans.

Qualifications

• Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction.

Responsibilities

• Provide exceptional in-person and phone-based customer service.
• Assist patients with registration and check-in processes.
• Guide patients in navigating healthcare services and resources.
• Maintain an organized front desk and lobby environment.
• Collaborate with clinical staff for seamless care coordination.
• Model professionalism and a people-first service culture.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

About This Role:

• Customer Engagement & Service Excellence: Provides exceptional in‑person and phone‑based customer service by warmly welcoming patients, answering non‑clinical questions, and building positive, supportive relationships.
• Patient Navigation & Registration: Assists patients with registration, check‑in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience.
• Healthcare Navigation & Support: Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions.
• Front Desk & Lobby Operations: Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards.
• Clinical Communication & Coordination: Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non‑clinical scope.
• Patient Experience & Service Culture: Models AIDET communication standards, demonstrates professionalism, and delivers a people‑first experience aligned with Evara Health’s purpose‑driven service culture.

Why You’ll Love Working Here:

• Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.

Education and Experience

• High School Diploma or equivalent
• Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction

Culture and Benefits:

• Generous Time Off: 15 days of paid time off with an option to cash out unused days
• Holidays: 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long‑Term Disability + extra coverage options.
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.