Senior Freight Operations Manager

Navia; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Navia in Houston seeks an experienced Operations Manager to lead the Import, Export, and Domestic teams across air, ocean, and ground transport. You will develop policies, manage vendor and client relationships, and ensure alignment with daily operational goals.

You will drive KPI performance, mentor staff, and uphold regulatory compliance while collaborating with the Director of Operations to scale our growing freight-forwarding division.

Qualifications

• 10+ years in Ocean and Air freight forwarding with progressive roles.
• 5+ years of management experience overseeing direct reports.
• Strong knowledge of international shipping regulations and customs.
• CW1 Cargowise Certified Specialist or Professional.
• Proficiency in logistics software and Microsoft Office Suite.

Responsibilities

• Lead and manage Import, Export, and Domestic teams.
• Develop and implement operational policies aligned with company objectives.
• Manage strategic and operational plans to meet goals.
• Maintain hands-on leadership with a strong team presence.
• Ensure KPIs are met and drive continuous improvement.
• Oversee TSA/IATA compliance and regulatory requirements.
• Foster relationships with vendors and clients.

Skills

Leadership

Team management

Communication

Negotiation

Customer service

Operational execution

Cargowise CW1

Logistics software

Microsoft Office

Process improvement

Education

Bachelor's degree in international logistics

Tools

Cargowise CW1

Microsoft Office

Job description

Navia in Houston seeks an experienced Operations Manager to lead the Import, Export, and Domestic teams across air, ocean, and ground transport. You will develop policies, manage vendor and client relationships, and ensure alignment with daily operational goals.

You will drive KPI performance, mentor staff, and uphold regulatory compliance while collaborating with the Director of Operations to scale our growing freight-forwarding division.