Ocean Import Operations Specialist

Navia; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Navia is a growing freight and logistics company delivering end-to-end supply chain services across the globe. We are seeking an Import Specialist to manage a high-volume ocean import portfolio, including FCL and LCL shipments, from origin pre-alert to final delivery.

This Level 2 role handles complex shipments and supports Level 1 specialists. The Import Specialist will coordinate with brokers, customers, and agents, ensuring timely ISF filings, accurate documentation, and proactive updates on

Qualifications

• 3–5 years of hands-on ocean import operations experience with a freight forwarder, NVOCC, or customs broker.
• Strong knowledge of FCL and LCL processes, MBL/HBL, and ISF requirements.
• Solid understanding of port/terminal procedures, demurrage, detention, and last free day.
• Working knowledge of CBP processes, exam types, and entry filing timelines.
• Intermediate proficiency in supply chain concepts (Incoterms, international logistics).
• Proficient in CargoWise CW1 and able to handle time-sensitive workloads.

Responsibilities

• Process FCL and LCL ocean import shipments in CargoWise from file opening to billing.
• Review pre-alert documents for accuracy and resolve discrepancies with origin agents.
• Ensure ISF filings are submitted on time and coordinate with brokers and customers.
• Monitor vessel schedules, ETA changes, and notify customers of delays.
• Coordinate customs clearance with brokers and manage CBP holds and exams.
• Secure carrier frees and confirm terminal availability and release status.
• Manage destination delivery, drayage, terminal appointments, and transloads.
• Track demurrage, detention, and per diem, disputing charges when needed.
• Serve as primary contact for key ocean accounts and mentor Level 1 staff.
• Escalate service failures and support cargo claims documentation.

Skills

FCL & LCL knowledge

ISF requirements

CargoWise CW1

Demurrage & detention

High-volume workload mgmt

Education

Associate or Bachelor's in logistics

Tools

CargoWise CW1

Job description

Navia is a growing freight and logistics company delivering end-to-end supply chain services across the globe. We are seeking an Import Specialist to manage a high-volume ocean import portfolio, including FCL and LCL shipments, from origin pre-alert to final delivery.

This Level 2 role handles complex shipments and supports Level 1 specialists. The Import Specialist will coordinate with brokers, customers, and agents, ensuring timely ISF filings, accurate documentation, and proactive updates on