Senior Fraud Prevention Program Manager, Flex

Amazon; Factoria (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Sign-on payments

RSUs

Job summary

Amazon is seeking a Senior Program Manager for Fraud Prevention within the Flex FACT program in Bellevue, WA. You will drive end-to-end fraud prevention initiatives, partnering with technology, science, operations, legal, and finance to detect, prevent, and mitigate fraud while balancing partner experience and efficiency.

The role requires 5+ years in program management, strong data-driven decision making, and the ability to influence senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own end-to-end program management for fraud prevention initiatives — from problem identification and scoping through mechanism design, launch, and post-launch iteration
• Develop and maintain operational metrics, dashboards, and reporting cadences to track fraud trends, program effectiveness, and key performance indicators
• Write clear and compelling documents (narratives, program briefs, business reviews) to communicate program status, risks, and recommendations to leadership
• Partner with science and technology teams to define requirements for detection models, enforcement tooling, and automation capabilities
• Conduct root cause analysis on emerging fraud patterns and translate findings into actionable program recommendations
• Design and manage escalation workflows, investigation processes, and enforcement mechanisms in collaboration with operations and legal teams
• Coordinate cross-functional working groups to drive alignment on program priorities, timelines, and trade-offs
• Build and maintain Standard Operating Procedures (SOPs) for fraud response and enforcement actions
• Monitor the effectiveness of existing controls, identify gaps, and propose enhancements based on data insights
• Support the rollout of new fraud prevention programs across regions, ensuring consistent execution and adapting for local requirements
• Present program updates, deep dives, and recommendations to senior leadership (Sr. Managers, Directors)

Skills

Program management

Data-driven

Stakeholder communication

Cross-functional collaboration

Leadership

Education

Master's degree or MBA

Tools

Knowledge of general AI tools

Job description

Amazon is seeking a Senior Program Manager for Fraud Prevention within the Flex FACT program in Bellevue, WA. You will drive end-to-end fraud prevention initiatives, partnering with technology, science, operations, legal, and finance to detect, prevent, and mitigate fraud while balancing partner experience and efficiency.

The role requires 5+ years in program management, strong data-driven decision making, and the ability to influence senior leadership.