Senior Fraud Analyst - Escalations & Risk Insights

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America in Jacksonville seeks an experienced Fraud Servicing Specialist to handle complex customer situations related to possible fraudulent activity. You will take inbound calls, research cases, and deliver practical solutions to protect clients and the bank.

The role emphasizes retention, accurate data capture, and collaboration with Fraud Strategy teams. 1st shift, 40 hours per week, on-site position with standard benefits.

Qualifications

• 1+ years of fraud servicing or call center experience.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Handle inbound calls on potential fraudulent account activity.
• Research and resolve complex fraud cases while focusing on client retention.
• Identify fraudulent activity and restrict account actions per policy.
• Collaborate with Fraud Strategy partners on new tactics and simulations.
• Ensure accurate data recording of client interactions and actions.

Skills

Fraud servicing

Call center experience

Customer focus

Data collection

Oral communications

Written communications

Active listening

Attention to detail

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Bank of America in Jacksonville seeks an experienced Fraud Servicing Specialist to handle complex customer situations related to possible fraudulent activity. You will take inbound calls, research cases, and deliver practical solutions to protect clients and the bank.

The role emphasizes retention, accurate data capture, and collaboration with Fraud Strategy teams. 1st shift, 40 hours per week, on-site position with standard benefits.