Senior Fraud Analyst – Wealth Management

Bank of America; Pennington (NJ); On-site; USD 34,000 - 45,000; Full time

Job summary

Bank of America is seeking a Fraud Specialist to handle complex and escalated customer situations related to potential fraudulent account activity. You will manage inbound calls, research transactions, and implement practical solutions to retain clients and restore confidence.

The role emphasizes accuracy, compliance, and collaboration with Fraud Strategy partners to test and improve controls, with first and second shift options and a 40-hour work week in New Jersey.

Qualifications

• 1+ years of fraud servicing or call center experience.
• Ability to learn and adapt to new information and technology platforms

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Skills

Customer focus

Data collection

Data entry

Due diligence

Oral communications

Active listening

Adaptability

Attention to detail

Policies & guidelines

Written communications

Business acumen

Collaboration

Critical thinking

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Salesforce

Microsoft Word

Excel

PowerPoint

Job description

Bank of America is seeking a Fraud Specialist to handle complex and escalated customer situations related to potential fraudulent account activity. You will manage inbound calls, research transactions, and implement practical solutions to retain clients and restore confidence.

The role emphasizes accuracy, compliance, and collaboration with Fraud Strategy partners to test and improve controls, with first and second shift options and a 40-hour work week in New Jersey.