Senior Forward Deployed Engineer (Remote Build)

Remote - Referral Board; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Remote’s Build / Customer Engineering team is seeking a seasoned engineer to partner with customers, understand operational challenges, and translate them into concrete technical designs and reliable AI-enabled solutions.

You will own deployments, ensure reliability, and collaborate across Product, Engineering, and customer teams to deliver repeatable playbooks and reusable patterns, shaping how we deploy AI at scale.

Qualifications

• Shipping production software (backend and/or full-stack) and owning it in production.
• Strong integration and systems thinking: APIs, events, webhooks, auth, data modeling.
• Applied AI/LLM experience beyond prototypes: prompt design, RAG, evaluation, latency/cost trade-offs.

Responsibilities

• Partner with customers to understand challenges and success criteria.
• Translate problems into technical designs and implementation plans.
• Build AI-enabled solutions that integrate with customer systems and Remote’s platform.
• Own deployments including reliability, performance, observability, incident response.
• Develop evaluation metrics, test harnesses, datasets and guardrails.
• Work with real data to validate outputs and quantify impact.
• Collaborate cross-functionally with Product and Engineering to ship high-quality solutions.
• Create repeatable playbooks, reference architectures, templates.
• Be the voice of the field to shape product strategy.

Skills

Production software

APIs & events

AI/LLM experience

Ambiguity to solution

Clear written communication

Job description

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

What this job can offer you

• High autonomy and direct ownership of customer outcomes — from discovery through production rollout
• Work at the frontier of practical AI: shipping systems that are reliable, observable, secure, and measurable
• A seat at the intersection of Product, Engineering, Sales/CS, and customer teams — with clear influence on what we build next
• Exposure to a wide set of domains (HR, payroll, finance ops, IT, integrations) and complex enterprise ecosystems
• A remote-first environment with strong documentation culture and high trust

What you bring

• Must have
  • Demonstrated experience shipping production software (backend and/or full-stack) and owning it in production (on-call mindset, debugging, instrumentation)
  • Strong integration and systems thinking: APIs, event-driven systems, webhooks, auth (OAuth/service accounts), data modeling, idempotency, and failure modes
  • Applied AI/LLM experience beyond prototypes: prompt+tool design, RAG and retrieval patterns, evaluation, latency/cost trade-offs, and reliability practices
  • Ability to operate in ambiguity: you can go from “problem statement” to “shipped solution” with minimal hand-holding
  • Clear, structured communication in writing; ability to explain trade-offs to technical and non-technical stakeholders
• Nice to have
  • Experience with enterprise environments (security reviews, compliance constraints, procurement, change management)
  • Experience building with agent frameworks and/or workflow orchestration systems
  • Familiarity with HRIS, payroll, identity/access management, or adjacent enterprise domains
  • Experience with multi-tenant SaaS, RBAC, and data privacy by design

Key Responsibilities

• Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done”
• Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy)
• Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end
• Own deployments including reliability, performance, observability, incident response, and continuous improvement
• Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy)
• Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence
• Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components
• Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling
• Be the voice of the field : bring back concrete customer needs, edge cases, and constraints that should shape product strategy

Practicals

• Team: Remote Build / Customer Engineering (or equivalent)
• Location: Remote
• Time zones: Ability to overlap with customer working hours as needed
• Travel : Whilst the majority of the work is Remote, please expect around 10% of travel for customer engagements
• Start date: As soon as possible

Application process

• Recruiter screen
• Hiring Manager interview
• Technical challenge
• Team interview
• Bar Raiser interview
• Executive interview
• Offer + Prior employment verification check

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