Senior Forward Deployed Engineer, FSI

Socket.dev; Seattle (WA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid holidays

Uncapped PTO (exempt employees)

Disability Insurance

Job summary

Talkdesk is seeking a Senior Forward Deployed Engineer in Seattle to translate the Talkdesk Agentic AI platform into scalable, production-grade solutions for strategic enterprise customers. You will lead architecture, build hands-on, and drive successful outcomes in high-stakes, customer-facing projects.

You will mentor others and influence product direction while collaborating with executives and engineers to deliver transformative customer experiences.

Qualifications

• Minimum of 5-7 years of progressive experience in software or solution engineering with at least 1+ year focused on architecting and deploying AI/ML/Agentic solutions.
• Strong Experience in Agentic AI System Architecture and end-to-end multi-agent systems.
• Proficiency in Javascript, Python, Typescript with secure, scalable production code.
• Deep expertise in APIs, webhooks, and message queues with robust data architecture.
• Solid background in prompt engineering, model optimization, and agent collaboration.
• Ability to engage customer executives and lead technical discussions across teams.

Responsibilities

• Technical Project Leadership & Architecture: lead complex deployments and design enterprise-grade AI agent solutions.
• Hands-On Engineering & Delivery: write production-grade code and deploy AI agents from prototype to production.
• Technical Consultation & Alignment: address deep technical inquiries and mitigate risk with customer teams.
• Influence Product & Engineering Roadmap: translate deployment learnings into reusable patterns.
• Technical Guidance: mentor junior engineers on AI architecture and client-facing delivery.

Skills

Agentic AI

Multi-agent systems

Secure production code

Tools

Javascript

Python

Typescript

APIs

Webhooks

Message queues

Job description

The Senior Forward Deployed Engineer, FSI (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers.

You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.

Responsibilities

• Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
• Hands-On Engineering & Delivery: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.
• Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.
• Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
• Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.

Who You Are

We are looking for an autonomous, results-driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.

Required Qualifications

• Minimum of 5-7 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
• Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.
• Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
• Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
• Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive to alignment across internal and external teams.

Preferred Qualifications

• Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases.
• Experience with Financial Services systems is a plus.
• Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry is a plus.

Pay Range (Base Pay): $180,000 - $225,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at [e-mail].

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.