Senior Forward Deployed Engineer - Enterprise Voice AI (Mandarin)

Retell; San Francisco (CA); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

DoorDash daily credits

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Job summary

Retell AI transforms customer experiences with voice AI for enterprises. We seek a Senior Forward Deployed Engineer to deliver production-grade voice AI solutions for major clients, embedding with their teams to build end-to-end deployments.

You will work across Python and JavaScript/TypeScript stacks, build integrations with CRMs/ERPs, and help drive adoption through clear communication with technical and non-technical stakeholders.

Qualifications

• 2+ years in a customer-facing technical role.
• Fluent in Mandarin and English for enterprise engagements.
• Write production-grade code in Python and JavaScript/TypeScript.
• Understanding of LLM-powered systems and their UX impact.
• Willingness to travel internationally as needed.

Responsibilities

• Lead end-to-end delivery of enterprise voice AI projects from prototyping to production.
• Become go-to expert on building voice AI solutions and prompt techniques.
• Build full-stack integrations with enterprise tools (CRMs, ERPs, scheduling).
• Partner with sales to gather requirements, prototype demos, and present designs.
• Scope projects, resolve blockers, and align teams with clear updates.
• Codify reusable patterns into tools or platform components.
• Translate field feedback into actionable product and GTM recommendations.

Skills

Mandarin & English fluency

Customer-facing tech experience

Production-grade code (Python/JS/TS)

LLM-powered systems knowledge

Travel readiness

Tools

Python

JavaScript/TypeScript

Job description

Retell AI transforms customer experiences with voice AI for enterprises. We seek a Senior Forward Deployed Engineer to deliver production-grade voice AI solutions for major clients, embedding with their teams to build end-to-end deployments.

You will work across Python and JavaScript/TypeScript stacks, build integrations with CRMs/ERPs, and help drive adoption through clear communication with technical and non-technical stakeholders.