Senior Forecasting and Performance Analyst

The Forum; United States; Remote; USD 48,000 - 59,000; Full time

Benefits offered by this job

Salary up to £40k

25 days holiday

Volunteer day

Pension plan

Life assurance

Cycle2work

Job summary

Capita Health Assessment Advisory Service (HAAS) is hiring a Senior Forecasting and Performance Analyst to lead forecasting, capacity planning and performance analysis for the HAAS contract. This home-based role provides data-led insights to optimise staffing and resource utilisation across the contract.

We seek 2–5 years in forecasting/workforce planning, strong Excel and experience with SLAs/KPIs. Familiarity with Power BI is a plus.

Qualifications

• 2–5 years experience in forecasting or workforce planning within an operational environment.
• Strong Excel skills for analysing large datasets.
• Experience with SLAs, KPIs, and performance frameworks.
• Familiarity with WFM tools or similar planning functions.

Responsibilities

• Produce short, medium and long-term workforce plans to support demand and resource requirements.
• Analyse performance, demand and capacity data to provide insights and recommendations.
• Investigate forecast variances and identify root causes to improve planning accuracy.
• Support impact modelling and scenario planning for changes in operations.
• Collaborate with Operations, Finance and Projects to align plans with priorities.

Skills

Forecasting

Workforce planning

Excel

Analytics

WFM experience

Tools

Power BI

Job description

If you would like a job posted please contact us below with full details and a suitable logo - don't forget contact information for applicants to apply and relevant close date for the role.
As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants. Alix Corden, Scheduling Manager, VitalityHealth

Published on 28 October 2026

Senior Forecasting and Performance Analyst

Work from Home

Role: Senior Forecasting and Performance Analyst
Advertised by: Capita
Location: Work from Home
Close date: 30th October 2026

We are now recruiting for a Senior Workforce Planning Analyst to join the Capita Health Assessment Advisory Service (HAAS) contract.

The successful candidate will be responsible for leading and supporting the delivery of forecasting, variance analysis, impact assessments and operational modelling across the contract. They will provides data-led insight and recommendations that enable the business to make informed workforce decisions, optimise resource utilisation, and ensure future staffing requirements are understood and proactively managed. This role acts as the subject matter expert for forecasting, capacity planning and workforce modelling best practice.

This is a home based role.

Job title: Senior Forecasting and Performance Analyst

Job Description:

What you'll be doing:

• Produce short, medium and long-term workforce plans to support operational demand and resource requirements.
• Analyse performance, demand and capacity data to provide insight and recommendations that support business decisions.
• Investigate forecast variances and identify root causes to continuously improve planning accuracy and effectiveness.
• Support impact modelling and scenario planning to help assess operational and business changes.
• Work closely with Operations, Finance and Project teams to ensure plans are robust, accurate and aligned to business priorities.
• Identify risks to service delivery and performance, providing data-led recommendations and supporting mitigation activities.
• Drive continuous improvement by identifying opportunities to increase efficiency, improve resource utilisation and enhance planning processes.

What we're looking for :

• 2-5 years experience in forecasting, workforce planning, or performance analysis within an operational environment.
• Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics.
• Proficiency in Microsoft Excel, with the ability to analyse, manipulate, and interpret large datasets.
• Strong analytical and problem-solving capability, with experience applying structured modelling and analysis techniques.
• Experience working with SLAs, KPIs, and performance frameworks.
• Experience working within a Workforce Management (WFM) environment or similar operational planning function.
• Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.
• Experience using workforce planning, scheduling, or forecasting systems (e.g. WFM tools, BI platforms).
• Exposure to automation, data visualisation, or reporting tools (e.g. Power BI or similar).
• Awareness of industry best practice in forecasting, capacity planning, and operational performance management.
• Familiarity with AWS FCS, Verint, NICE, IEX or other workforce management platforms.

About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.

What’s in it for you?

• A competitive salary of up £40,000 p/a dependent on experience
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]