Lead Project Manager

NSF; Ann Arbor (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

NSF is seeking an experienced Lead Project Manager in Ann Arbor, MI to oversee the planning, coordination, and execution of the most complex Nonfood Compound projects. You will be the central point of accountability for project performance, collaborating with internal teams to drive revenue delivery and operational excellence.

The role requires a proactive, detail-oriented professional with strong organizational and communication skills, and a passion for delivering high-impact programs on time

Qualifications

• 7+ years in client-facing project roles such as PM, account management, or customer success.
• Proven ability to build strong client relationships and translate needs into solutions.
• Exceptional communication, negotiation, and interpersonal skills to influence stakeholders.

Responsibilities

• Lead planning, coordination, and execution of complex, global Nonfood Compound projects.
• Serve as primary client relationship manager and trusted advisor.
• Collaborate cross-functionally with sales, marketing, and technical teams.
• Translate client feedback and market insights into strategic recommendations.
• Act as global SME for Nonfood Compounds, PFAS Free, and MOAH Free programs.
• Promote program awareness through webinars, associations, and conferences.

Skills

Client-facing experience

Project management

Stakeholder management

Communication skills

Negotiation

Education

Bachelor’s degree in Business/Marketing

Job description

Job Description

As aLead Project Manager, you will lead the planning, coordination, and execution of the most complex Nonfood Compound projects, ensuring they are delivered on time and within scope. You will serve as the central point of accountability for project performance, collaborating with internal teams and stakeholders to drive successful outcomes and revenue delivery. This role requires a proactive, detail-oriented professional with strong organizational and communication skills, and a passion for operational excellence.

Job Description

As aLead Project Manager, you will lead the planning, coordination, and execution of the most complex Nonfood Compound projects, ensuring they are delivered on time and within scope. You will serve as the central point of accountability for project performance, collaborating with internal teams and stakeholders to drive successful outcomes and revenue delivery. This role requires a proactive, detail-oriented professional with strong organizational and communication skills, and a passion for operational excellence.

Responsibilities

• Lead the successful execution of complex, high-impact global initiatives, overseeing project planning, resource allocation, risk management, and delivery while mentoring team members and driving project management best practices
• Serve as the primary client relationship manager and trusted advisor, building strong partnerships, ensuring client satisfaction, and fostering long-term business growth
• Partner cross-functionally with sales, marketing, and technical teams to deliver integrated solutions and exceptional client experiences
• Gather and translate client feedback, market insights, and industry trends into recommendations that help shape global strategy and program development
• Act as the global Subject Matter Expert (SME) for Nonfood Compounds, PFAS Free, and MOAH Free programs, providing technical expertise, guidance, and thought leadership
• Promote and expand program awareness through webinars, industry associations, conferences, and other marketing and business development activities

Qualifications

• 7+ years of experience in a client-facing role such as Project Manager, Account Manager, Customer Success Manager, or a related position
• Proven ability to build strong client relationships, understand business needs, and develop solutions that drive customer success
• Exceptional communication, negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels
• Results-driven mindset with a demonstrated track record of meeting or exceeding objectives in a fast-paced environment
• Strong project management and organizational skills, with the ability to manage multiple priorities and complex initiatives simultaneously
• Bachelor’s degree in Business, Marketing, or a related field; equivalent professional experience will also be considered

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.