Senior Food Operations Leader - High-Volume Dining

Sodexo; Charlotte (NC); Hybrid; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching Contrib.

Paid Time Off and Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a driven Culinary Food Operations Manager 3 at Atrium Health University City in Charlotte, NC. Lead back-of-house food production and front-of-house retail operations while supporting a 17-member team.

Reporting to the General Manager, this role will oversee daily culinary operations, coach supervisors and associates, maintain high standards for quality and service, and help deliver an exceptional patient and guest dining experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of management experience.
• 3 years related experience.
• Experience leading on-site food service teams.

Responsibilities

• Oversee daily culinary operations and front/back-of-house activities.
• Coach supervisors and frontline associates.
• Maintain high standards for quality, safety, and service.
• Drive client satisfaction and operational performance.
• Lead high-volume dining operations and financial outcomes.

Skills

Team leadership

Food service operations

HACCP knowledge

Guest experience

Operational planning

Education

Bachelor’s degree

Job description

Sodexo is seeking a driven Culinary Food Operations Manager 3 at Atrium Health University City in Charlotte, NC. Lead back-of-house food production and front-of-house retail operations while supporting a 17-member team.

Reporting to the General Manager, this role will oversee daily culinary operations, coach supervisors and associates, maintain high standards for quality and service, and help deliver an exceptional patient and guest dining experience.

About the job

Join a leadership role responsible for overseeing on-site food service operations and delivering consistent, high-quality service outcomes. This position drives operational performance, safety compliance, financial results, and long-term client success through hands-on leadership and strategic execution.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $66000 - $83000

What’s in it for you

• Lead a high-performing team that directly influences client satisfaction and daily service experiences.
• Drive operational excellence across food quality, safety, and service delivery.
• Manage high-volume dining operations with ownership of financial and performance outcomes.
• Champion sustainability initiatives and culinary standards that elevate the dining experience.
• Build trusted client partnerships while delivering on contractual commitments.
• Gain professional growth through responsibility for people leadership, planning, and execution.

What you’ll bring

• Experience leading, training, and developing on-site food service teams.
• Knowledge of HACCP standards, regulatory requirements, and high-volume dining environments.
• Hospitality-focused approach centered on service quality and guest experience.
• Experience developing and executing operational and strategic plans aligned with client objectives.
• Creative mindset supporting culinary innovation, sustainability, and continuous improvement.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form.