Senior Fleet Tech Program Manager - Field Support & Repairs

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Parental leave

Job summary

Amazon's Middle Mile Fleet Technology team is seeking a Senior Program Manager to own the reliability and performance of fleet technology platforms across our middle mile network. You will manage repair programs, vendor performance, and cross-functional partnerships with product engineering teams, OEMs, and service providers to maximize device uptime and operational readiness.

You will analyze device health, drive preventive maintenance, establish performance metrics, and communicate status to

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own end-to-end device operations and repair program execution for critical fleet technology platforms across the middle mile tractor, trailer, and intermodal fleet, defining program strategy and driving teams inside and outside the organization to deliver.
• Manage third-party vendor relationships and performance — including SLA enforcement, cost efficiency, and repair quality — while partnering with product engineering and OEM teams to diagnose systemic device failures and accelerate resolution.
• Analyze device health and failure data to identify root causes, implement preventive maintenance strategies, and build reporting mechanisms that enable proactive issue identification and data-driven decisions.
• Coordinate device repair strategy across transportation networks, aligning intake mechanisms, vendor relationships, and measurement standards to capture scale and reduce complexity.
• Communicate program status, technical risks, and recommendations clearly to senior leadership through well-structured narratives and regular business reviews.

Skills

Program management

Data analytics

Executive communication

Education

Master's degree

Job description

Amazon's Middle Mile Fleet Technology team is seeking a Senior Program Manager to own the reliability and performance of fleet technology platforms across our middle mile network. You will manage repair programs, vendor performance, and cross-functional partnerships with product engineering teams, OEMs, and service providers to maximize device uptime and operational readiness.

You will analyze device health, drive preventive maintenance, establish performance metrics, and communicate status to