Senior Fire Dispatcher & Team Lead — Training & Ops

City of Buffalo; Buffalo (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

The City of Buffalo seeks a Senior Emergency Services Fire Dispatcher to oversee the public safety communications system within the Department of Fire. The role involves supervising dispatch staff, training personnel, and dispatching fire units to emergencies while maintaining records and ensuring rapid, accurate information flow.

EMT certification is required, with mandatory completion of APCO and IS-700/800 within one year.

Qualifications

• EMT certificate required at appointment and maintained during employment.
• Complete APCO Training Officer Course and IC-200/IS-700/IS-800 within one year of appointment.

Responsibilities

• Operate public safety communication system and dispatch fire personnel/equipment to incidents.
• Supervise dispatch center staff; schedule personnel and replacements per shift.
• Train personnel and oversee operation of radio, PA, and computer systems.
• Receive alarms and assign units; maintain status and location of responding units.
• Operate computer terminals, e-mail, and dispatch communications; prepare reports.

Skills

Calm under pressure

Supervisory experience

Staff training

Attention to detail

Education

Emergency Medical Technician certificate

APCO Training Officer Course

IC-200

IS-700

IS-800

Tools

Radio equipment

Public address system

Computer terminals

Telephone system

Job description

The City of Buffalo seeks a Senior Emergency Services Fire Dispatcher to oversee the public safety communications system within the Department of Fire. The role involves supervising dispatch staff, training personnel, and dispatching fire units to emergencies while maintaining records and ensuring rapid, accurate information flow.

EMT certification is required, with mandatory completion of APCO and IS-700/800 within one year.