Senior FinTech Support Engineer | Banking Tech & Escalations

Kinective; Gilbert, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision

Pet insurance

Job summary

Kinective is seeking a Senior Support Specialist to deliver top-tier customer service across our fintech software portfolio. You will resolve complex issues through advanced troubleshooting and coordinate with Product, QA, and Development to improve our offerings.

The role requires experience in IT/support, exposure to banking operations, and strong Salesforce ticketing skills. A collaborative, mentoring mindset helps drive team success and client satisfaction.

Qualifications

• High school diploma or above; 4+ years in IT, customer service, or banking is a plus.
• Experience in bank/credit union environments and familiarity with FI operations is desirable.
• Strong references from peers, supervisors, and customers preferred.

Responsibilities

• Provide high-level customer service across Kinective products using advanced troubleshooting to resolve issues.
• Serve as escalation point for Tier 1 and 2 product issues; collaborate with Product, QA, and Development teams.
• Track and manage incidents in Salesforce; create/maintain knowledge articles and training materials.
• Liaise with large client base and support onboarding and product usage across environments.

Skills

Customer service

Escalation handling

VIP client support

SQL basics

Networking basics

Mentoring teammates

Internal communications

Education

High school diploma or equivalent

Tools

Salesforce

SQL Server Management Studio

VBScript

XML/xPath

Job description

Kinective is seeking a Senior Support Specialist to deliver top-tier customer service across our fintech software portfolio. You will resolve complex issues through advanced troubleshooting and coordinate with Product, QA, and Development to improve our offerings.

The role requires experience in IT/support, exposure to banking operations, and strong Salesforce ticketing skills. A collaborative, mentoring mindset helps drive team success and client satisfaction.