Senior Financial Services Team Lead

Northwell; Melville (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Northwell Health in Melville, NY is seeking a seasoned Financial Services Leader to guide Financial Services Representatives in delivering accurate billing information and compassionate patient service.

The role involves advising patients on financial responsibility, processing payments, and coaching teams to maintain detailed collection logs while ensuring compliance and high-quality service.

Qualifications

• 5-7 years of relevant experience, required.
• Associate’s Degree or equivalent combination of education and related experience, required.
• Salary detail indicates base compensation may vary with location and experience.

Responsibilities

• Perform all functions of Financial Services Representatives, including calls, verifying coverage, documenting patient information, and arranging payment methods.
• Lead and guide associates in performing duties and meeting objectives.
• Support testing and enhancement of new technologies, projects, and procedures.
• Use reference materials to answer inquiries and resolve issues.
• Participate in training new team members and ongoing programs.
• Monitor real-time performance to ensure adherence to schedules and departmental goals.
• Identify issues using data and recommend process improvements.
• Handle problems of moderate to substantial scope and elevate as needed.
• Advise management on new processes, tools, or services.
• Collaborate with senior staff on analytical approaches and methods.
• Provide work guidance to ensure accurate, timely task completion.
• Perform related duties as required, within essential job functions.

Skills

Customer service

Financial counseling

Phone handling

Education

Associate’s Degree or equivalent

Job description

Northwell Health in Melville, NY is seeking a seasoned Financial Services Leader to guide Financial Services Representatives in delivering accurate billing information and compassionate patient service.

The role involves advising patients on financial responsibility, processing payments, and coaching teams to maintain detailed collection logs while ensuring compliance and high-quality service.