Senior Financial Service Representative III

Arkansas Federal Credit Union; Springdale (AR); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Earn up to $29/hr!

NO weekends!

Medical, dental, vision & life ins.

401(k) with employer match

Job summary

Arkansas Federal Credit Union is seeking a Senior Financial Service Representative III to guide members toward their financial goals while coaching and training branch staff. You will build trusted relationships, understand products to deepen member impact, and assist in hiring and supervision to ensure high‑quality service.

The role emphasizes friendly, knowledgeable service, and the ability to coach others in a fast-paced branch environment.

Qualifications

• Minimum 4 years' related customer service experience.
• High school diploma or equivalent required.

Responsibilities

• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance the member experience and attract new members.
• Identify members' needs to make financial recommendations.
• Member account maintenance.
• Guide members through loan applications and other requests.
• Provide supervision, coaching, and training to branch personnel.
• Assist in hiring branch personnel.

Skills

Customer service

Relationship building

Coaching

Training

Communication

Technological proficiency

Education

High school diploma or equivalent

Job description

Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• Earn up to $29/hr!
• NO weekends!
• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

The role…

As a Senior Financial Service Representative III, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals as well as coaching and training the staff of the branch. Your primary goal is to better understand members financial needs by using a proven methodology that allows you to engage in meaningful conversation. Additionally, you will be responsible for providing training and coaching to the branch staff to ensure a high quality of member service is provided.

• Build positive relationships and earn member trust to retain long-term connections
• Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
• Use a proven model to identify members needs in order to make financial recommendations
• Member account maintenance
• Guide and assist members and business partners through loan applications and other member requests
• Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress
• Assist in the hiring of branch personnel
• Handle difficult situations that may arise outside of the scope of other branch personnel

To succeed, you are...

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience
• Educated with at least a high school diploma or equivalent

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.