Senior Financial Counselor

OhioHealth; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

OhioHealth is seeking a Financial Counselor to assist patients with face-to-face interactions regarding point-of-service collections, financial assistance, Medicaid eligibility, and related questions. The role is based in a clinic setting and serves as the lead for patient inquiries on balances, financial assistance, and insurance information.

Responsibilities include researching and following up on issues, contacting patients as needed, ensuring charity policies are applied, and supporting the

Qualifications

• High School diploma or GED required.
• Typing 30 wpm essential.
• Proficient PC software and multiple data systems knowledge.

Responsibilities

• Assist patients with face-to-face inquiries on account balances, financial assistance programs, Medicaid eligibility/qualifications.
• Follow up on issues with department associates and outside vendors as needed.
• Support coverage across central and regional facilities.

Skills

Typing 30 wpm

Interpersonal skills

Strong communication

Education

High School diploma or GED

Tools

Billing system

Registration system

Scheduling system

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

Responsible for assisting the with customer issues involving face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is in a clinic setting and the lead for all face-to-face patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions.

Responsibilities And Duties

40%

Receive customer issues and escalation from Financial Counselors, OhioHealth Customer Service , Administration, Risk Management, Revenue Cycle Management, Legal Offices, and any other designated area within OhioHealth and resolves in a timely manner. Performs all research and follow up with the requesting party. Contact s the customer when needed by telephone or letter. Ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintain the integrity of all patients requesting assistance.

20%

Perform follow up and training on identified issues/concerns with department associates.

10%

Support department supervisors providing coverage, as needed, at any/all central Ohio facilities and regional facilities.

10%

Works directly with outside eligibility vendor and is responsible to quality review their work.

5%

Visit face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth.

5%

Work department reports as assigned.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

High School or GED (Required)

Additional Job Description

Typing skills of 3 0 wpm essential. Demonstrated PC software application knowledge. Demonstrated ability to access and use multiple data systems including billing, registration and scheduling system. Extensive knowledge of insurance; hospital charges; patient accounting principles and financial evaluation techniques. Excellent speaking and writing skills. Excellent interpersonal/communication and organization skills. Minimum two to three years directly related Experience in a hospital or ambulatory setting.

Work Shift

Day

Scheduled Weekly Hours

40

Department

GMC GME Family Medicine Grant

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment