Senior Financial Aid Specialist - Systems & Automation

Davita Inc.; Wilmington (DE); Remote; USD 100,000 - 125,000; Full time

Job summary

Davita Inc. is seeking a Senior Financial Aid Specialist to support the Financial Aid function at Herzing University. This role involves policy optimization, compliance tasks, and process improvement, requiring a keen attention to detail and relevant experience in Title IV administration. The ideal candidate will ensure efficient management of financial aid processes within a diverse and inclusive environment.

Benefits

Comprehensive benefits package

Tuition waiver and reimbursement program

Health insurance

Paid time off

Retirement savings plan with company match

Qualifications

• Bachelor's degree preferred; high school diploma required.
• 3+ years of Title IV administration experience preferred.
• Experience with automation and policy development is preferred.

Responsibilities

• Perform audits of Federal, State, and institutional funding programs.
• Analyze Financial Aid processes to streamline operations.
• Support User Acceptance Testing for system enhancements.

Skills

Attention to detail

Technical proficiency

Process optimization

Customer service orientation

Education

Bachelor's degree preferred

High School diploma or equivalent required

Tools

Automated systems

Job description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

This Senior Financial Aid Specialist supports the Financial Aid function at Herzing University with policy, procedure, technology, and process optimization needs. This role requires high attention to detail and technical proficiency. The Senior Specialist also serves on the Financial Aid Compliance Team within the Home Office division of Financial Aid, reporting to the Director of Financial Aid - Compliance.

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelor's degree preferred. High School diploma or equivalent required.
• 3+ Years of Title IV administration experience preferred. Minimum 1 year of related experience required.
• Experience with automated systems and processes preferred.
• Experience with policy, procedure and data system development using automation to accomplish objectives preferred.
• Knowledge of federal, state and institutional regulations related to financial aid eligibility and processing preferred.

Pay: Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly pay range for this position is $27.79 to $37.60. Click here to learn more about careers at Herzing University.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform regular internal audits of Federal, State, military, and institutional funding programs, and partner with the Director of Training and Development and the Director of Financial Aid - Compliance on training opportunities for staff.
• Analyze defined Financial Aid processes and provide recommendations to streamline processes by further leveraging technology, systems, and reporting to ultimately improve the efficiency and effectiveness of our business model.
• Support the User Acceptance Testing (UAT) process for system enhancements and upgrades by designing test plans, documenting test cases, and executing end-user testing that leads to sign off on software releases.
• Partner with campus Financial Aid leadership on FWS budget utilization, hiring practices, and resource management with focus on full budget utilization and optimal resource allocation to support Financial Aid staffing levels at all campuses and provide gap funding opportunities to students with need.
• Maintain the FWS Tracker and ensure timely resolution of documented issues.
• Configure Financial Aid software for Federal award year, fund, and document setup to ensure accurate automation and system functionality.
• Provide support to Financial Aid staff at all campuses through troubleshooting system issues, reviewing complex student files, and researching Financial Aid policies.
• Dedication to continuous improvement especially in the areas of process efficiency, accuracy of work, student satisfaction, and innovation.
• Demonstrate all aspects of the PRICE of Success.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teaching equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.